Problems with using Apple Music on Sonos

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I use Apple Music through my Sonos and used it successfully in the past. What has started happening recently is that I select apple music, then get asked to re-authorise the account, which I do and get a message stating setup is complete, when I click on done, the Sonos message states it is unable to browse music, so I click back to the main menu to select Apple music again and repeat the same process with the same result.

My phone that I have the app installed on is a Samsung S20 with the Version 14.12 of the Sonos app installed.

I have deleted apple music several times from Sonos and re-installed as suggested by Sonos online support team and I use apple music fine on my phone with my Samsung buds but I can’t seem to get Sonos to recognise the apple music account any longer.

Has anyone else had this issue recently and does anyone have a solution?

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FastMikeAnswer

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@PixieBelle @Shalitia

I have just managed to resolve this issue with technical support as a workaround until the permanent fix is deployed and the steps are as follows:

Using an iOS Device from a Friend, Relative or Neighbour.

Connect their device to your Wi-Fi network.
Download the Sonos App
Download Apple Music (if not already downloaded)
On the iOS Device click Settings > Their Apple ID > Media & Purchases > Sign Out
Launch the Sonos App
Click Join Existing System
Login to your Sonos ID
Click on Apple Music in the Sonos App
Click Re-authiorise
Follow the journey in Apple Music.
On the iOS Device click Settings > Their Apple ID > Media & Purchases > Sign Out

Then your Friend, Relative or Neighbour can sign back into Media & Purchases. Finally uninstall the Sonos App

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