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Avid Contributor I
August 11, 2023

Problems with S1 app

  • August 11, 2023
  • 11 replies
  • 3348 views

I have a recurring issue with my S1 app

I have a gen 1 Play5 in my gym; it is the only Sonos product in there.  The remainder of my Sonos products are S2

Almost all the time now, when I open my S1 app on the phone, it doesn’t connect, I get the message at the top saying “Sonos found let’s connect”

As soon as I do this it connects to the S2 group and I have to reset the app.

If I try and connect to an existing network, all it does is connect to the S2 “network” and I go round in cirlces resetting and trying to connect again.

Eventually after random attempts, when “connecting to an existing network” I get the prompt to hit the two buttons on the device.  It then connects correctly

What is odd is that I can start the device playing without the app and that is fine

I have had various successes (although these may just be random), but not yet found a surefire way to resolve it

  • Toggling wifi on and off (before and during the set up phase)
  • Turning location services off
  • waiting! (this seems to work)

The other strange thing is I have an ipad as a screen for my back trainer and I don’t have the same issues there.

 

Any help or suggestions will be gratefully received as it is very annoying when all I want to do it put on some tunes and workout!!

I would add I have checked the channel and S1 is on channel 11 and my S2 network is on channel 6

and finally, the gym is 10-15 metres away from any other Sonos products!

Moderator edit: combined posts again

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11 replies

Lyricist I
December 30, 2023

It seems like there might be a connectivity issue between your S1 app and the gen 1 Play5 in your gym. To troubleshoot, ensure both devices are on the same Wi-Fi network. Try restarting your router, and if the problem persists, consider reinstalling the S1 app. Additionally, check for any firmware updates for the gen 1 Play5. The discrepancy in performance between your phone and iPad suggests a device-specific issue, so verifying app permissions on your phone might be beneficial.