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Mark_DXB
Contributor I
Jun 17, 2021 4:29 PM UTC
Answered

Problems streaming Spotify over the last few days - June 202110

I have years of faultless streaming of Spotify over my Sonos system which comprises of:

a One SL

a One

three Play:3

a Playbase

All of the above are connected with ethernet cables by wire all the way to the router, not via any type of wireless or powerline extenders

I also have a Move and a Roam

 

The problem I experience is that songs stop part way through and then skip to the next track.  It is now getting extremely annoying to the point that a system that I love an recommend to everybody is becoming unusable.

I have a fibre internet connection and I have tested it at various times when and I am consistently getting the expected 500Mbs up and down, with 5ms ping times.

 

I have not changed anything to the speaker setup and I am reluctant to change anything because of the years of happy listening.

 

Is there anyway I can do to investigate the root cause?

 

Diagnostic report: 1309863804

 

Thanks

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Airgetlam
AirgetlamAnswer
Jun 17, 2021 7:08 PM UTC

There are multiple threads already in which Sonos has already said they’re working with Spotify engineers, which suggests to me the issue is on Spotify’s servers. They e also said they don’t have a timeline from Spotify as to when we can expect it to be resolved. 
 

I would  recommend contacting Spotify directly to express your concern, as a paying customer might have more weight than a mere ‘access point’ like Sonos does. 

Bruce
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4 replies

ratty
ratty
Jun 17, 2021 5:57 PM UTC

I have years of faultless streaming of Spotify over my Sonos system

<snip>

Is there anyway I can do to investigate the root cause?

Try a different source? If it doesn’t repro with other sources then it’s unlikely to be a local Sonos system problem.

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Mark_DXBAuthor
Contributor I
Jun 17, 2021 6:29 PM UTC

Thanks Ratty, I have just tried Amazon Music, and so far it does not have a problem, so I don’t think it is anything to do with my local Sonos setup.

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    Airgetlam
    AirgetlamAnswer
    Jun 17, 2021 7:08 PM UTC

    There are multiple threads already in which Sonos has already said they’re working with Spotify engineers, which suggests to me the issue is on Spotify’s servers. They e also said they don’t have a timeline from Spotify as to when we can expect it to be resolved. 
     

    I would  recommend contacting Spotify directly to express your concern, as a paying customer might have more weight than a mere ‘access point’ like Sonos does. 

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    Bruce
    Mark_DXBAuthor
    Contributor I
    Jun 17, 2021 7:21 PM UTC

    Thanks Airgetlam, I will raise it with Spotify

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