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manshms
Contributor I
February 27, 2020
Answered

Problems connecting to CNBC via TuneIn

This week I have had problems connecting to CNBC on my SONOS system via Tunein.  The CNBC stream will start as expected then drop off after about two minutes.  The Tunein CNBC stream works fine on other devices on the same WIFI.  It appears that the problem is with SONOS. 

 

Is anyone having a similar problem.  

 

Scott

 

Update:  The CNN Station failed after five minutes.  Now I assume its not just CNBC.

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      Sebastien D.
      Sebastien D.Answer
      Sonos Staff
      February 28, 2020

      Thanks for posting the confirmation number. Let’s start off by rebooting router by unplugging it from power for 5-10 minutes then plug it back in. Once you have internet back online, I would also recommend power cycling your Sonos products for 10-30 seconds.

       

      If the issue still persists, disable the Sonos skill and re-enable the skill within the Alexa app.

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      Gnibbil
      Lyricist III
      March 13, 2020

      Yes, my Speedtest is over 100 download speed.   
       

      the odd thing is that it will play for 10 minutes or so before cutting out - it doesn’t happen right away 

      Jean C.
      Jean C.
      Retired Sonos Staff
      March 13, 2020

      Can I ask if both your Arris modem and Sagemcom router are ISP provided? 

      Is there a particular reason for having both a modem and a combined modem-router?  

      It does look like your support ticket has been escalated and hopefully we can figure this one out with you. 

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      Gnibbil
      Lyricist III
      March 14, 2020

      Both devices were provided by the ISP (Charter Spectrum);   I didn’t realize the router was also a modem - I was under the impression it was just a router 

       

      this system all worked fine for over a year (same hardware etc);  it just suddenly started doing this a few weeks ago when I hadn’t changed anything in the system 

      Jean C.
      Jean C.
      Retired Sonos Staff
      March 15, 2020

      Hello @Gnibbil, I stand corrected.

      Your Sagemcom Fast 5280 is a router only and does not have a built in modem as many other ISP provided routers do, my apologies. 

      You should receive an update for this issue when we have a fix, this is something that we are aware of and working on a solution for.

      Meanwhile, you should be able to listen to these services by triggering playback through the app. 

      We know that this is less than ideal but we’re working on it.   

        

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        Gnibbil
        Lyricist III
        April 3, 2020

        Any update on the solution for this?

        Jean C.
        Jean C.
        Retired Sonos Staff
        April 3, 2020

        @Gnibbil 

        This issue is not yet resolved, we’re still working towards a solution on this. 

        There will be an announcement when we have a resolution here.  

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        Polz
        Polz
        Trending Lyricist I
        May 12, 2020

        @Gnibbil

        This issue is not yet resolved, we’re still working towards a solution on this. 

        There will be an announcement when we have a resolution here.  

        Hopefully soon. Now, we get a scenario with CNBC where it mutes out for second or two and comes back. At least the eliminated the complete loss. 

        Aubtin
        Lyricist I
        May 14, 2020

        CNN does not even work through TuneIn for me. I have to use it through Sonos Radio.

        Polz
        Polz
        Trending Lyricist I
        May 14, 2020

        I think I have concluded that this is a TuneIn issue?  Having issues with these stations also using TuneIn app alone. 

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