Problems adding music library on Synology NAS

It’s usually…

//Name of NAS (or it’s IP Address)/Name of the SMB share

The NAS and SMB share names are the ones that you have setup in the disk station manager.

…and it’s good practice to setup a user/password for the share too in the DSM and set an SMB min/max setting of SMB v2 and v3 in the DSM settings.

That’s from a quick glance at the user manual, if that info. may help you at all?

The following instruction from Synology engineer this morning.

“The format would be the same as any network attached device in theory.

Which would be \\[your ip address]\music\Itunes\music (etc) given the context of the screenshot. Remove the brackets in the IP address section.”

I tried both with the ip address and the name of my NAS. The first resulted in an error message saying “The computer (the ip address i entered) does not allow connection.”

I forwarded this to Synology, asking if there is some other permission I have not granted.

I want to make this happen more than I need to. Now it’s just a question of not giving up.

Notice that your suggestion, and that of Synology, calls for \ rather than /. I’ve noticed that conflict elsewhere too.

The path you posted does not look correct to me. 🤷‍♂️

Perhaps try…

//(IP_Address of NAS)/music

Spent time on the phone this afternoon with Sonos support. VERY strange outcome.

We appeared to successfully add my NAS music library using the Sonos app on my M2 Macbook Air. The agent said it could not be done on my Android phone even though there is a link to do so. I asked if the file would then be visible on my phone once we completed installing it using the computer. He said it would.

He then mentioned that my computer would need to be on to access the music once indexing completed. I was surprised and said that defeats the purpose of a NAS since the files I loaded to it came from the computer. I have the original computer file set up for play within Sonos. If I was ok having the computer on, I wouldn’t have bothered trying to gain access to the identical music on the NAS.

He agreed but added that Sonos does not yet have the capability to access files on the NAS without the computer being on. ☹️‪ ‬If true, I just wasted more hours over the last week than I care to think about, trying to get this done. 

I said it appeared we had successfully added my NAS files to the Sonos app because I assumed we had, and once indexing completed, they would be there. The file is supposedly there; I see it listed in Music Library Settings. But it does not show under Select a Music Source or under Music Library. Indexing doesn’t appear to complete based on the message you see in the attached screenshot. As far as I know, I didn’t import any playlists from the computer to the NAS, just music.

@Waugust,
From your description, it sounds to me like the Support Staff were setting up an ‘http’ library share to your iTunes library on your PC, rather than an SMB share to the library held on your Synology NAS.

My suggestion is to go back to Support and perhaps try again.

The playlist error message shown might be one arising from exceeding certain Sonos limits, such as there is a limit of 10,000 tracks across all playlists, but that’s another matter entirely and usually the indexing completes and skips the remaining playlists once the limit is reached - this is something else you may need to raise with the Support Staff.

Thank you @Ken_Griffiths, I will do as you suggest.

He did have me change my SMB settings from min 2, max 3 to 1 and 2. I assume that was because he was doing an SMB share but maybe not.

I was going by what you mentioned. You wouldn’t need your computer powered ‘on’ to access the library for starters …and there’s no reason why you should not have been able to setup the library share from your mobile device, assuming your mobile has a compatible OS, as mentioned below..

• OS 14 and higher
• iPadOS 14 and higher
• Android 8.0 and higher (Not supported on Chromebooks)
• Fire OS 7 and higher

Anyhow, perhaps you will get more joy with your next call to Support.👍

Android 13 on Pixel 6 phone.

I am past the point of needing this, it’s now a personal quest. 

I’ll update you after my next encounters with Sonos and Synology support.

There are some videos on YouTube that may assist you - here’s two I came across:

I haven’t gone through them, but perhaps they might assist.