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kalex
kalex
Trending Lyricist I
May 31, 2024
Answered

problem with trueplay "an error occurred and we couldn’t tune Room. Please try again"

  • May 31, 2024
  • 12 replies
  • 1462 views

I am well aware of the issues with trueplay tuning after the new update. I have a beam + 2 era300 and I am wondering if anyone from you got the same error message at the end of the first stage like me saying: “an error occurred and we couldnt tune Room. Please try again”…. I feel that all of you have other but common issues with trueplay and maybe my problem is of another nature…anyone with such message after the new update of the app?

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    Best answer by DavidHasselhoff

    Exactly the same setup, I have the same error. 
    Before adding the Eras 300 I was able to use trueplay and tune my Beam gen2, but as soon as I added the surround, I can’t use the tuning anymore. 

    12 replies

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    AEJ911
    Lyricist I
    July 11, 2024

    Same error for me with only the Arc (no other speakers). After reading forums, I did a reset of the soundbar, closed all other apps on my phone, still not working. 

      AjTrek1
      AjTrek1
      July 11, 2024

      Just FYI, TruePlay was broken in the beginning at launch of the new App. I even reported it to Sonos Tech Support who acknowledged the issue. Upon the first or second update TruePlay was working again. 

      Something of note is that TruePlay seems to be more sensitive (or accurate) meaning that noise you may ignore as insignificant Trueplay will pickup thus disrupting the process. Low hum noise from freezers, and/or refrigerators. Noise from fish tank pumps, microwave oven, outside AC units, neighbor mowing grass the list can go on and on. Some noises are out of your control but it would behoove you to check those that you know and those that you may have previously deemed insignificant. 

      I’m not at home so I can’t run Trueplay on my system to determine if it’s broken on my end. You might also check the microphone on your device to make sure the protective grill is free of debris. Of course you want to update all software as well.

      I hope his helps!

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