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Bi_bi
Contributor I
December 1, 2023
Answered

Problem with logging to Sonos app.

  • December 1, 2023
  • 1 reply
  • 98 views

Hi 

I am having problem to log to my app account with Android,( pixel 7 )  ..I tried all restarted app  and reinstall app restarted my WiFi router and I even disconnected my speaker Symfonik IKEA . I don't have VPN on my phone. 

 

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Best answer by Airgetlam

Have you called Sonos Support directly to discuss it?

Normally, I’d think a VPN or work profile on the phone, but you say no VPN, so Sonos support may be your best bet.

Oh, if you have a mesh network, you may want to be certain your phone is connected to the same subnet as the speaker, Sonos can’t bridge subnets, and some mesh systems have different subnets for each ‘puck’.

1 reply

Airgetlam
AirgetlamAnswer
December 1, 2023

Have you called Sonos Support directly to discuss it?

Normally, I’d think a VPN or work profile on the phone, but you say no VPN, so Sonos support may be your best bet.

Oh, if you have a mesh network, you may want to be certain your phone is connected to the same subnet as the speaker, Sonos can’t bridge subnets, and some mesh systems have different subnets for each ‘puck’.

Bruce
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