Problem Viewing All Amazon Playlists

Unfortunate, but understood. I’ve always had relatively low confidence in most ‘first line’ CS folks, most of them seem to work from scripts, rather than a deep understanding of the system they are supporting. That being said, the Sonos rep I dealt with last time knew exactly what I was referring to, and was able to help me immediately….but I suspect it’s a fifty/fifty shot. None of them have a malicious intent, but it’s hard to get a certain level of knowledge in an essentially low paying position. 

Agree. The Sonos rep today was great but she hasn’t experienced this before