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ozzking1
Contributor I
Dec 24, 2021 8:00 AM UTC

Problem Viewing All Amazon Playlists

I just signed up to Amazon Music and have connected the service to Sonos. Problem is I am only seeing up to the letter “L” in the playlist library?

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Airgetlam
Airgetlam
Dec 27, 2021 7:12 AM UTC

Unfortunate, but understood. I’ve always had relatively low confidence in most ‘first line’ CS folks, most of them seem to work from scripts, rather than a deep understanding of the system they are supporting. That being said, the Sonos rep I dealt with last time knew exactly what I was referring to, and was able to help me immediately….but I suspect it’s a fifty/fifty shot. None of them have a malicious intent, but it’s hard to get a certain level of knowledge in an essentially low paying position. 

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Bruce
ozzking1Author
Contributor I
Dec 27, 2021 7:20 AM UTC

Agree. The Sonos rep today was great but she hasn’t experienced this before

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