Avid Contributor I

Answered

Problem indexing music library

16 replies
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Hi,

I can no longer get Sonos to re-index my music library.

I use a Samsung SSD plugged in by USB into my TP -link router. I can play music from it as usual but as soon as I try to get the Sonos app to re-index it, it tells me 'Music Files Not Available' The rest of the message tells me (IP address of the device) is no longer available.

But I have just tried playing a song that is stored on that device using Sonos and it has worked fine again.

Any recommendations?

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Corry PAnswer

Sonos Staff

Hi @nashie

Thanks for your post!

We are aware of an issue whereby Sonos is unable to index a music library stored on a USB drive connected to a router, and our developers are currently looking into it; however, there is currently no timeframe for a resolution.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

N

nashieAuthor

Avid Contributor I

Hi BobRed0965

Unfortunately I still have the same problem you are describing. I can only hope that this little thread bump may increase the awareness of it and hopefully Sonos will fix it soon. It's very annoying.

Airgetlam

@BobRed0965 , note that the Sonos speakers use a different method/path to connect to the library. The Sonos system is using Linux and an SMB connection, and not going through the same connection method as your computers and mobile devices.

Bruce

B

BobRed0965

Contributor I

@BobRed0965 , note that the Sonos speakers use a different method/path to connect to the library. The Sonos system is using Linux and an SMB connection, and not going through the same connection method as your computers and mobile devices.

I understand that. However, one of my laptops is running Ubuntu (Linux) and it is having no problem connecting via Samba either. This issue appears to be specific to Sonos.

Airgetlam

Which version of Samba are the three devices running? Sonos S1 runs only SMB1, Sonos S2 can run either SMB 2 or SMB 3.

I’m just offering that as a potential issue, I don’t have enough data to claim that’s the answer to your particular case. Especially as it seems to be coming and going. I’d think if it was indeed the Samba version, it wouldn’t be occasional Likely Sonos would be able to see the details if you were to submit a diagnostic and call them about it. The frequency/reboot aspect really makes it feel to me like more of a connection issue, somewhere between the speakers and the NAS.

Bruce

N

nashieAuthor

Avid Contributor I

Hi,

I can no longer get Sonos to re-index my music library.

I use a Samsung SSD plugged in by USB into my TP -link router. I can play music from it as usual but as soon as I try to get the Sonos app to re-index it, it tells me 'Music Files Not Available' The rest of the message tells me (IP address of the device) is no longer available.

But I have just tried playing a song that is stored on that device using Sonos and it has worked fine again.

Any recommendations?

This issue is getting worse. I’ve long given up on Sonos ever re-indexing the drive but now it randomly can’t access the drive to play songs at all. This means I need to unmount the drive from the router and remount it.

And no, it’s not the drive. I use the drive all day for other tasks.

Is there any idea yet on when this issue is likely to get looked at? It’s pretty poor that Sonos no longer works with USB drives plugged into routers.

Senoj

Contributor I

Thank You are am interested if Sonos can come up with a solution. I have had it running some time ago on a previous generation APE router, so wondered if an system upgrades / new hardware has caused this?

Thank You

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