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icediego77
Contributor I
October 9, 2023
Answered

Problem adding Tidal service to Sonos 2 App with Ikea SYMFONISK

  • October 9, 2023
  • 3 replies
  • 393 views

Hi everyone. I just got a SYMFONISK speaker and successfully installed the Sonos app on my Samsung phone. I added the Spotify service correctly but if I try to install the Tidal service the app goes into error even though the Tidal site gave me confirmation of authorization.
Has this happened to anyone yet?

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Best answer by icediego77

I solved the problem by logging out of my Sonos and Tidal accounts.
I then logged in again and was able to add the Tidal service to the Sonos Android app
Thanks for collaboration

 

Diego

3 replies

Jamie A
Jamie A
Sonos Staff
October 10, 2023

Hi @icediego77, welcome to the Sonos Community!

I’ve had a look on our end and it looks like there is an issue with loading the icon for Tidal, but nothing that would outright prevent you from adding the service to your system.

When you receive an error, are you given a specific error code? Can you try adding Tidal to your system with a different phone or device? 

I would suggest you reboot your home network, Sonos system, and controller you are trying to add Tidal with by powering them off for a minute or two, then try to add Tidal to your system once everything is back online.

If you’ve tried the steps above and still can’t add the service, I recommend reaching out to our support team for further assistance, as they have the necessary tools available to help troubleshoot this issue with you.

I hope this helps!

    icediego77Author
    Contributor I
    October 10, 2023

    ok, Jamie, thank you

     

    i had contact sonos and tidal support.

    i will try to restart wifi.

     

    thank you

    Diego

    icediego77AuthorAnswer
    Contributor I
    October 11, 2023

    I solved the problem by logging out of my Sonos and Tidal accounts.
    I then logged in again and was able to add the Tidal service to the Sonos Android app
    Thanks for collaboration

     

    Diego

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