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mharris8
Contributor I
March 30, 2024

Potential Class Action

  • March 30, 2024
  • 21 replies
  • 617 views

When the speakers connect, they’re great. But when they don’t, I spend too much time, much unsuccessful, trying to connect them. And it is a common issue. Getting help requires payment even though it is Sonos’s fault. Sonos seems to invest everything into speaker performance and no in the connection software. With all these problems, is there a class action?

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    Itsumishi
    Trending Lyricist I
    June 6, 2024

    You can always call Sonos Support directly, without any ‘charge’ for support. 

    I’ve been trying to contact Sonos Support directly for about 3 weeks straight…

    The 1800 phone number listed in Australia states (paraphrased) “There is no Sonos Support available on the phone at this point in time. Support is available online”.

    The website has a ‘Start a chat’ button. When I press it I get an endless loading screen which never resolves… much like half the albums I can no longer stream through YouTube Music when loaded through the app (but which work fine natively in the YT Music app and can even be called up on my voice activated speakers).

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