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Contributor I
Mar 30, 2024 9:34 PM UTC

Potential Class Action

When the speakers connect, they’re great. But when they don’t, I spend too much time, much unsuccessful, trying to connect them. And it is a common issue. Getting help requires payment even though it is Sonos’s fault. Sonos seems to invest everything into speaker performance and no in the connection software. With all these problems, is there a class action?

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21 replies

Senior Virtuoso
Mar 30, 2024 9:49 PM UTC

When the speakers connect, they’re great. But when they don’t, I spend too much time, much unsuccessful, trying to connect them. And it is a common issue. Getting help requires payment even though it is Sonos’s fault. Sonos seems to invest everything into speaker performance and no in the connection software. With all these problems, is there a class action?


Not that I’ve heard about. 
 

Who charges, and how much, to provide help fixing problems? Are the problems down to Sonos hardware/software - in which case how do these folk fix the problem? If, on the other hand, the issues are down to some users’ network setup - which they can fix - why is this Sonos’s fault? 

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jgatie
Mar 30, 2024 11:16 PM UTC

Class action suits threatened?   Hundreds.  Actually filed?  One.  And the "class" consisted of one owner, who lost the suit.  Seems a lot of the threats don't pass muster once an actual lawyer gets involved.

Also, if someone tries to charge you for Sonos support, you are getting scammed.  Be sure to only call official support lines listed on this site.  Don't Google Sonos support.

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controlav
Lead Maestro
Mar 31, 2024 1:46 PM UTC

If you are dumb enough to pay for fake Sonos support I guess you are dumb enough to think of a class action lawsuit.

Plus of course the actual problem is going to be the OP’s local network, maybe a class action lawsuit against crappy router manufacturers would be a better idea ;-)

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Airgetlam
Mar 31, 2024 3:21 PM UTC

You can always call Sonos Support directly, without any ‘charge’ for support. 

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Bruce
May 29, 2024 9:28 PM UTC

Would be nice to know if there is one started before contacting a lawyer. Anyone know? 

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Prodigy I
May 29, 2024 10:26 PM UTC

Would be nice to know if there is one started before contacting a lawyer. Anyone know? 

Why not hire a lawyer to find out if there's a class action under way?  

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🎵 First We Take Manhattan Then Berlin 🎵
May 31, 2024 3:21 PM UTC

Why didn't I think of that? Maybe because before going to all that trouble someone might know if one was started already? I hope that answers your question. 

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jgatie
May 31, 2024 3:32 PM UTC

Why didn't I think of that? Maybe because before going to all that trouble someone might know if one was started already? I hope that answers your question. 

 

In the history of my participation on this forum (since 2008), there have been hundreds of threads, and thousands of posts inquiring and/or threatening class action lawsuits.  So far, only one of those has resulted in an actual suit.  The “class” in that suit was a single person (he lost).  That should tell you about the expected success in suing a company because your ability to use your audio system is degraded by an app release. 

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Lyricist III
May 31, 2024 4:01 PM UTC

I don’t get the logic. The fact that one person has lost a suit some years ago doesn’t automatically mean that all future actions will be lost, too. Would also be interesting to know for what reasons this person went to court. I doubt that he/she sued Sonos exactly for the same reasons.

In the end it’s up to a lawyer to decide whether a potential class action is likely to be successful. 

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May 31, 2024 4:01 PM UTC

Would be nice to know if there is one started before contacting a lawyer. Anyone know? 

Why not hire a lawyer to find out if there's a class action under way?  

Why didn't I think of that? Maybe because before going to all that trouble someone might know if one was started already? I hope that answers your question. 

 

In the history of my participation on this forum (since 2008), there have been hundreds of threads, and thousands of posts inquiring and/or threatening class action lawsuits.  So far, only one of those has resulted in an actual suit.  The “class” in that suit was a single person (he lost).  That should tell you about the expected success in suing a company because your ability to use your audio system is degraded by an app release. 

I literally said “Before contacting a lawyer” and the reply is  “hire a lawyer” . You have to much time on your hands. Peace out. Oh and sorry to the people in this forum whos time I wasted.

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