Port will not connect

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Port will not connect. Port was set up and working. Haven’t used for awhile. Network has not changed. Have reset router and taken port connections out and put back in. Still will not connect.

Sonos Port

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T

TC SharonAnswer

Contributor I

Got chat support. Port is officially dead!

Airgetlam

Not sure I understand your ‘Port connections’ phrase. Is that an Ethernet cable directly to the router?

Depending on how long it’s been since it was used, you may need to call Sonos Support directly to discuss it in order to get them updated.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

T

TC SharonAuthorAnswer

Contributor I

Got chat support. Port is officially dead!

Airgetlam

That’s unusual for a price of electronics, but not impossible. It must have been hit by a fairly extensive electronic event.

Bruce

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