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DHSLTD
Contributor I
Nov 10, 2025 2:44 PM UTC

Poor service from Sonos APP

So frustrated with SONOS.  Loved it when I purchased when two Play 5 speakers and bridge in 2011. Great sound. Rock solid App.  Then a couple of years ago, purchased the new generation Five’s. But there is no bridge. The sound is great. However the APP is terrible. Not user friendly.  Not stable. Too many times I can’t play anything. This would be embarrassing if I have company. I thought they were working on a better app but obviously not getting anywhere. I still have one of my old speakers with the old APP. Works rock solid. They keep sending me emails about purchasing new products. No way!

 

Moderator edit: Changed “Play:5” to Five for accuracy

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4 replies

106rallye
106rallye
Nov 10, 2025 4:25 PM UTC

What did Sonos say when you called them?

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Stan radical
Lyricist III
Nov 10, 2025 5:00 PM UTC

what is a bridge ? try hooking one on you components up to your router it my help for a more solid connection to the app.  and what is a bridge ?  check app for updates that may be needed it works great once you get use to it,,

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Stanley_4
Stanley_4
Grand Maestro
Nov 10, 2025 5:43 PM UTC

A Bridge is the long, long obsolete version of the Boost that is also obsolete. Both are still supported through. 

The Boost is still usable, even if not the best option.

The Bridge is problematic and hard to diagnose so it is best removed and other connection options used.

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    Stan radical
    Lyricist III
    Nov 17, 2025 12:13 PM UTC

    the bridge yes I remember seeing it .I got in to Sonos during the covid out break and don't need that. so not being judgemental but some time its good to upgrade from the older tech to the newer.but saying that my Sonos amp is great works perfectly powering two passive speakers ,sub, and surrounds. music and tv good to go and also audio etc turntable . gift from wife to start using over 300 lp that were jest sitting .love  ops ,cd,and streaming. all from the Sonos amp.   thank you Stan 

     

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