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talk2frank
Trending Lyricist I
July 30, 2021
Answered

Podcasts still not working (10 months known bug) seems to be worse now

Hi guys,

I'm still waiting for this fix and want to raise the question again to highlight as it's 1p months in with no fix. One of the previous questions was marked answered incorrectly (

)

The issue is as follows:

Podcasts that are partially played will not play.

This even efects podcasts you start to play in Sonos, but if you pause then try to play again latert hey will break.

All fixes have been attempted from troubleshooting including supported by sonos customer services, I've even reset everything at my end to factory and uninstalled app data/reinstalled all apps etc.

It seems Sonos retains playback state somewhere remotely, all my previously played tracks are showing part played and so will not play at all. In effect I can no longer listen to these podcast episodes and I have no way to reset them to play from start.

Seems an easy bug fix would be to add a 'play from start' option?

If anyone else has another idea on how to make podcasts work please let me know (p.s. I can't use airplay).

 

Thanks

 

Frank

 

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    James L.
    James L.Answer
    Retired Community Staff
    August 2, 2021

    Hi @talk2frank,

     

    Thanks for reaching out. I’ve checked with our engineers and can confirm that we’re continuing to work with Pocketcasts on this issue. We’re unable to reproduce this ourselves, so it would be helpful if you’re able to submit a system diagnostic after the next time you run into this issue. This will assist the teams in narrowing down what’s causing this playback failure for affected users.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    17 replies

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    Ken_Griffiths
    Ken_Griffiths
    October 7, 2021

    Frank,

    Unfortunately I don’t see that podcast (via a Sonos search) to help try to test it here - must be a regional/country thing, I guess?🤷‍♂️

    talk2frankAuthor
    Trending Lyricist I
    October 7, 2021

    If you go to the pocketcasts app you can find it, then when the service is connected to the sonos app it should show under the service > podcasts area. Podcasts aren't regional in my experience? Hope that works? 

    Ken_Griffiths
    Ken_Griffiths
    October 7, 2021

    Ah okay I see it - I got the podcast, but it initially said ‘not encoded correctly’ when I tried to play episode 300 - same thing with the other episodes too. Might it be the encoding of that particular podcast isn’t supported on Sonos? Maybe it explains why I can’t search/find it in the Sonos App search facility too 🤔?

    talk2frankAuthor
    Trending Lyricist I
    October 7, 2021

    Yeah it works perfectly in pocketcasts but not in the pocketcasts service within the Sonos app. It sounds like the way they've coded the app relies on Sonos providing the service by proxy and it's just not coded correctly. Should be fixable but I guess there's a reason it's not been done yet.

    Mine works fine in sonos, until i pause it. Then it gets stuck.

     

    It's a shame as I listen to podcasts mainly and so I avoid using Sonos and have gone back to my proper amp/speaker system instead for most of my listening. I wont be expanding my sonos set up until it's fixed

      Matt2h
      Trending Lyricist I
      December 14, 2021

      I routinely have this issue as well. There are several Pocket Casts podcasts that, if I start playing them through the Sonos app and then I pause playback, when I go to resume playback, I will receive the error “The connection to Pocket Casts was lost.” It happens regularly. I have a Sonos One, an Android phone, and an iPad. 

        talk2frankAuthor
        Trending Lyricist I
        December 14, 2021

        Don't hold your breath, Sonos say they've been fixing this for over 14 months that I know of, and I'm sure the issue was around long before then. Seems podcast compatibility is not part of their offering

        pnolly
        Contributor I
        January 30, 2022

        Thanks everyone who ‘chipped in’. Real disappointing Sonos cant even give us a response/ clear explanation or even better a fix. At least own up to their system inadequacies/ licencing issues.

        My system going on ebay.

        Ill get something better.

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