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Pocketcasts STILL not syncing and still no solution?

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I’m having issues whereby nothing in the Sonos Pocketcast plugin is syncing too or from my Pocketcast app / account. I see this was a problem previously but threads have been closed for comment, but a quick search of the internet shows this is still a problem for other users also. Is there a solution?

Pocket Casts

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controlavAnswer

Lead Maestro

Have you asked Pocketcast? They own the syncing, not Sonos.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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jgatie

This reads like it’s from a Sonos employee who doesn’t want to take responsibility. It is Sonos’ responsibility to get this working for their users, regardless of whether the problem is on Sonos’ or PocketCasts’ end. Sonos needs to communicate with Pocket Casts and figure it out.

Sonos may or may not have already communicated with PocketCasts, we will never know (Sonos doesn’t disclose internal and/or 3rd party communications). This is neither here nor there when you know that 1) Sonos has no way of forcing PocketCasts to do anything due to the terms of their agreement, and 2) Sonos has no financial relationship with PocketCasts, so unlike an actual listener/subscriber, Sonos has no leverage.

Given the above, it has always been the suggestion of Sonos that although lobbying here may seem the most logical, it is far more effective to lobby the service itself directly.

Some light reading (if you care to): https://docs.sonos.com/docs/how-sonos-works

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Raguu

Enthusiast II

One would think Sonos’s leverage over Pocket Casts is the threat of pulling it from the platform and with it access to millions of households, but maybe that’s not the case. (or maybe Sonos isn’t motivated to do this)

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Airgetlam

I think the fact that Sonos and PocketCasts have zero financial relationship has a large factor here, although there certainly could be a large distribution network via Sonos. We don’t have access to those numbers, nor do we know of the communications between the two companies.

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Bruce

jgatie

I think the fact that Sonos and PocketCasts have zero financial relationship has a large factor here, although there certainly could be a large distribution network via Sonos. We don’t have access to those numbers, nor do we know of the communications between the two companies.

Don’t bother. It’s something we’ve seen many times before, it’s best not to take the bait.

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Matt2h

Trending Lyricist I

My current theory is that double NAT could be causing issues with Pocket Casts and other apps like Plex updating in the Sonos app. Could that be the issue? I have a router performing router functions connected to a T-Mobile gateway that can’t be placed into bridge or modem only mode. Even thoughthe Wifi functions of the gateway device are turned off So even though it’s kind of a pain putting the router in access point mode would eliminate the issue of multiple devices performing DHCP, I’m reading.

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Raguu

Enthusiast II

My current theory is that double NAT could be causing issues with Pocket Casts and other apps like Plex updating in the Sonos app. Could that be the issue? I have a router performing router functions connected to a T-Mobile gateway that can’t be placed into bridge or modem only mode. Even thoughthe Wifi functions of the gateway device are turned off So even though it’s kind of a pain putting the router in access point mode would eliminate the issue of multiple devices performing DHCP, I’m reading.

I don’t know if double NAT could cause the pocket cast issue for some people, but double NAT can absolutely cause issues with Sonos, especially around discovery, control, and “missing” devices in the app.

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Matt2h

Trending Lyricist I

As he suggests, PockeCasts owns the process of syncing the data, not Sonos.

If you read the documentation at the Sonos partners page, as @controlav has done (having written his own interface for Sonos’ system), you’ll find that Sonos writes the API that others use, and each ‘plug in’ streamer owns the data. Sonos doesn’t have access to PockeCast’s code, nor their servers, so asking them to ‘do’ something seems challenging.

This reads like it’s from a Sonos employee who doesn’t want to take responsibility. It is Sonos’ responsibility to get this working for their users, regardless of whether the problem is on Sonos’ or PocketCasts’ end. Sonos needs to communicate with Pocket Casts and figure it out.

Just to FYI the account isn’t an official Sonos account.

Pocket Casts has had issues on Sonos ever since the May 2024 update. It was indeed a Sonos-related problem, but given how long it’s been, it might be best to switch to a different podcast solution at this point.

That’s a good idea and i’ve looked into that and spent some time following the same podcasts in different services but I have not yet found any other service that works within the Sonos app that has a list of all recent podcast episodes in the way that Pocket Casts does with the New Releases section. Are you aware of one? Of course workarounds include airplaying, using voice control, or using a third party app. It’s interesting that those third party apps don't seem to have these issues.

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