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csw200
Contributor II
Feb 6, 2024 2:57 PM UTC
Answered

pocketcasts and bbc podcasts no longer playing

Is anyone having problems with Pocketcasts on Sonos S2? I subscribe to a good number of different podcasts which were all working fine, but since this morning all BBC podcasts no longer play. I get the familiar error ‘the connection to the pod casts was lost’

 

I have tried re-authorising the account, also deleting account and setting up again but this has made no difference,

 

The effected podcasts are available and working using Pocketcasts outwith Sonos.

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    William HanigsbergAnswer
    Lyricist III
    Feb 24, 2024 1:20 PM UTC

    Working again for me. It was an issue within Pocketcasts according to their support..

    Bill
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    19 replies

    schoondoggy
    Collaborator II
    Feb 6, 2024 4:20 PM UTC

    All of my PocketCast subscribed podcasts are working, except for three that come from the same provider. Appears to be a connectivity issue.

     

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      Gary H99
      Lyricist II
      Feb 7, 2024 2:05 PM UTC

      I am having exact same issue. Started yesterday and have been using it daily for over a year. Listening now to a non bbc podcast on Sonos

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      Potato dad
      Lyricist I
      Feb 7, 2024 9:11 PM UTC

      I have the same issue, specifically with bbc podcasts 

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      Airgetlam
      Airgetlam
      Feb 7, 2024 10:05 PM UTC

      Have you contacted PocketCasts? 

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      Bruce
      William Hanigsberg
      Lyricist III
      Feb 11, 2024 9:51 PM UTC

      Me too. Problem appeared several days ago. I downloaded an episode of one of the feeds to my local device (using Pocket casts) and was unable to play it using Sonos or any other media player. Windows 11 machine.

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      Bill
      bamber2001
      Trending Lyricist I
      Feb 15, 2024 8:27 AM UTC

      I have the same problem.
       

      i’ve used Pocketcasts with Sonos to play BBC-originated podcasts for a few years.  Now they don’t play.  I can play them via the Pocketcasts app itself, on an iPad or iPhone, so it appears not to be an issue between Pocketcasts and the BBC.  I conclude that it’s an issue between Sonos and Pocketcasts.

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      Airgetlam
      Airgetlam
      Feb 16, 2024 7:16 AM UTC

      What did PocketCasrs say when you contacted them?

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      Bruce
      bamber2001
      Trending Lyricist I
      Feb 16, 2024 7:46 AM UTC

      I can’t contact them.  The support page directs me only to a knowledge base that doesn’t have anything about Sonos.  I’ve found no way of asking a question.

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      Airgetlam
      Airgetlam
      Feb 16, 2024 3:41 PM UTC

      Odd. When I just looked up their support page using Google, they suggest emailing them, if you can’t use the support feature inside their app. They even have a link which pops up my email client. 

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      Bruce
      William Hanigsberg
      Lyricist III
      Feb 16, 2024 6:03 PM UTC

      support@pocketcasts .com

       

      Haven’t heard back though.

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      Bill
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