Playback Problems

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I’m embarrassed at the amount of time I have been talking to friendly support staff recently so will mention my current problems here first. I have a S1 system that includes three Sonos Ones (downgraded by support). Two of the Ones (Kitchen and Family Room) work fine individually from my tablet but, when I ask Alexa to play music on either one of them, both start playing and after stopping play they are listed as a group. Alexa can’t hear across the 2 rooms. Is there some setting that’s wrong?

A second problem is my music library located on a 1TB usb drive. Some albums will play but when others are selected I get “unable to connect to Desktop ….”, even though seconds before I was connected ok….

Is it simple or am I on to support again? Thanks.

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Ken_GriffithsAnswer

I’m embarrassed at the amount of time I have been talking to friendly support staff recently so will mention my current problems here first. I have a S1 system that includes three Sonos Ones (downgraded by support). Two of the Ones (Kitchen and Family Room) work fine individually from my tablet but, when I ask Alexa to play music on either one of them, both start playing and after stopping play they are listed as a group. Alexa can’t hear across the 2 rooms. Is there some setting that’s wrong?

This grouping between the speakers is likely happening because you have the two (Kitchen and Family Room) in the same Amazon Alexa ‘enabled’ Group. Go into the Alexa App and remove the devices from the group and see if that resolves the issue.

A second problem is my music library located on a 1TB usb drive. Some albums will play but when others are selected I get “unable to connect to Desktop ….”, even though seconds before I was connected ok….

Is it simple or am I on to support again? Thanks.

My thoughts here are that your USB drive, or PC are going into sleep/standby mode. Perhaps check the power saving settings in your computer control panel.

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derekn43Author

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Update:

I did not appreciate that I could not have Alexa on both S1 and S2. Now have Google VA on the Roam/S2; not easy to connect (I failed) and it took support 32 mins to do it. Reconnected S1 and all ok including Alexa. Nearly there …. now to sort Music Library!

Thanks.

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