Skip to main content
Contributor I
May 14, 2024

play 3 and new app

  • May 14, 2024
  • 7 replies
  • 137 views

I can't connect my Play 3 speakers ( or boost) to new app. Done multiple factory resets. Anyone know if this is another bug? Can't get hold of support unless prepared to wait 70 minutes plus on phone.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

7 replies

May 26, 2024

I have the same issue with my play 3

VmvAuthor
Contributor I
May 26, 2024

I got hold of support via chat eventually. Turns out there is a bug so that if a Boost is connected the new system won't connect the speakers. Hours could have been saved if they'd just mentioned this in the roll out of the nightmare that is the new app. So now I just have a useless boost and can't add my 2000 CDs on  a personal library and that's progress in Sonos land. 

Airgetlam
May 26, 2024

That’s interesting. What error were you getting with the BOOST connected? 

Did you try reconnecting the BOOST after re-adding the PLAY:3 to see if it made any difference? 

Bruce
VmvAuthor
Contributor I
May 26, 2024

Speakers wouldn't connect . Sonos support said a known bug so haven't tried to reconnect.

Airgetlam
May 26, 2024

‘Wouldn’t connect’ covers a wide area of issues, but I’ll try to figure it out. 

Bruce
VmvAuthor
Contributor I
May 26, 2024

Basically the system would not let the speakers join . Wouldn't even find them after multiple resets. Support got me going but took hours

Airgetlam
May 26, 2024

‘Find them’ meaning that your controller device wouldn’t connect to their generated WiFi network, and then after that a failure to find them when connected with an Ethernet cable, or something else?

Bruce