Pixel 6a sign in issue.

Hi @deanchristie860 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with the remaining sign-in notification. There was a related known issue, but we understand it to have been resolved for some time now.

The email address you have used to log in to the community has speakers registered to it, and I can see that it was confirmed that you were signing in with the correct account in the case notes. This is indeed puzzling, though I disagree with the advice to contact Google - there is zero chance that they can help.

You’ve already tried a reinstall of the app, so I am not sure what else I can suggest - a reset of the Sonos app, perhaps? User icon » App Preferences » Reset App » Reset. Once done, reopen the app and opt to Connect to an Existing System, then sign in.

You could also try transferring ownership of your Sonos system to your own, existing account. Ensure all Sonos devices show in the App, then User icon » Sign Out, followed by Settings icon » Manage » Transfer System Ownership. Afterwards, you’ll be taken through the steps of re-registering all your speakers.

I hope this helps.

Thankyou Corry

I will try the things you have suggested.

Regards

Dean

Hi Corry

Please see attached, the "sign in" message never goes away even though I'm signed in and I can't sign out. 

Hi @deanchristie860 

Understood - thanks for trying those steps.

I have been given some extra advice, but it is a little more extreme than I normally like.

Basically, it’s possible that this issue will remain until you create a new system, or Household.

I recommend that you take one Sonos device and factory reset it, and reset the Sonos app too, then set the speaker up as a new system and see if the behaviour stops - if it does, factory reset your other speakers and add them to this new system.

1. Factory reset your Sonos product
2. Reset the Sonos app
3. Reopen app and opt to set up a new system
4. If speaker is still flashing green, app will offer to set it up. If speaker has stopped flashing green, reboot it.
5. Test over night - if you do not see a prompt to log in the next day, reset the other speakers and add to the app (don’t reset app or create a new system each time, however). Solved.

If, on the other hand, the steps do not help, please reset the same speaker and the app again, connect the app to an existing system, then add the reset speaker back to the old Household to get back to where you were before.

Warning: Resetting all speakers will erase any favourites, playlists and settings.

I hope this helps.

Hi Corry 

Not sure I'm that brave. 

Dean

Hi @deanchristie860 

That’s understandable - I recommend therefore that you contact our technical support team by phone so they can guide you through the process (pointing the agent you speak to to this thread may minimise the amount of explanation needed from you - asking them to Google “sonos” and the thread title should be enough).

I am worried that if these steps are not taken, you’ll be permanently lumped with this issue.

I hope it works for you.

Hi Corry

i have other devices I.e. my iPad, which I can use to “manage Sonos”, so I’m not too concerned. What concerns me is that, i do this and then my iPad doesn’t work. What’s really strange is, my LG phone running android 12 works fine, so it’s something specific to my pixel 6a it seems.

regards

Dean

Hi @deanchristie860 

Apologies - I did read that in your opening post, but forgot about that detail.

You are correct - if this issue is limited to only one device, then my above advice is probably overkill, so, please disregard it.

This means I have only one point left to make, which I earlier dismissed due to you having a Sonos system registered to the email that you are using here: you can sign in to the Sonos app using any Sonos account, but only the account to which the speakers are registered will allow configuration of the system, and any other address will therefore always show that prompt. I have requested internally that this be made clearer in the app.

Please ensure that you are signing in with the exact same email address that you are using to sign in here to the Community - if you have another email address which is very similar, you may be using the wrong one by mistake.

I hope this helps.

Hi Corry

i only have one email address, I’m using the same email for my iPad and lg phone..

regards

Dean