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Howie57
Contributor I
February 16, 2023
Answered

phone not connecting

All of a sudden my phone isn't connecting to my system.

I have a tablet that connects ok 

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Howie57Answer
Contributor I
February 17, 2023

Sorry, pixel 6 phone

Huawei tablet

Anyway....I rebooted the router and solved the problem

Thanks anyway for replying 

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7 replies

GuitarSuperstar
Lead Maestro
February 16, 2023

Try deleting and re-installing the Sonos app and rebooting your phone.

"Receive with simplicity everything that happens to you." - Rashi
Airgetlam
Airgetlam
February 16, 2023

And if that doesn’t work, maybe  tell us what kind of network and router you have, which might be helpful in diagnosing this issue. 

Bruce
Howie57Author
Contributor I
February 16, 2023

Hi.. I have a plusnet router (affiliated to BT)

I rebooted phone, re installed app.

I have a tablet and a I phone, both connectwith no problems. 

controlav
controlav
Lead Maestro
February 17, 2023

Throw us a bone and tell us what phone / tablet.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Howie57AuthorAnswer
Contributor I
February 17, 2023

Sorry, pixel 6 phone

Huawei tablet

Anyway....I rebooted the router and solved the problem

Thanks anyway for replying 

punter16
Trending Lyricist I
February 17, 2023

For the future, this fixes almost every Sonos issue we come across.

 

https://www.youtube.com/watch?v=dKC93O1YRLQ

https://www.youtube.com/channel/UC9T427K3ZMta3YAa6um_rsg/featured
controlav
controlav
Lead Maestro
February 18, 2023

Sorry, pixel 6 phone

Huawei tablet

Anyway....I rebooted the router and solved the problem

Thanks anyway for replying 

Good to know, but this does not portend well for the future. If you find Sonos devices “disappearing” from the app, and I think you will, please create a new thread and include the type of router you are using which will be significant.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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