Personal music library features removed in the new May 7 2024 app version

I absolutely concur, Andyrooheavens; you make a good case. However, assuming Sonos will not return to the former features, I still want to access my music library. Since I have a Mac in the food chain, I can get the job done versus wishing and waiting for Sonos, who no longer live up to their music-access claims from when I purchased four rooms-worth of speakers. So much for the march of technology.

Just been on the app and at the bottom is 'Sources' with my music library accessible again, so they must have dropped an update with it reinstated...🎉

I share your feelings.

I invested in a Sonos system… I have a multi room/multi speaker system that primarily plays from my NAS supported personal library.   I did so because it was simpler and easier than running wiring from an AV amp system.  Without notice, Sonos have removed the one feature that caused me to buy in… and it was done in a manner that is almost impossible to roll back from.

As of now (Jun 7) I have no Music Library connection from the app.

Claims of full recovery by mid June give them a week;  it should be noted that we have been without this service for a month now.  Failing that, it is time to sell off the Sonos and move to Bose or someone else who actually cares about their customer base.

Oh and Sonos, If I do have to do this, then I will be pursuing the cost of replacement speakers in Small Claims court as your removal of service without notice is a breach of warranty.

I use my personal music library in a NAS and not the music services available in market. After the new update of the app.

• I can only edit , add my personal library in the web-app
• create a playlist painfully using the web-app (Sonos favourites)
• cannot set the sleep timer when playing the favourites (the usual three dots menu on the right bottom greyed out)

can anyone help?

Yikes!  I bought my first Sonos product in 2007 (one that included a dedicated remote (the CR100) complete with an iPod Gen1 style scroll wheel).  I’ve probably been responsible for 20 audiophiles making the switch to Sonos.  I endured the painful S1 to S2 move (and am grateful that Sonos then allowed for some measure of transition and my niece is using the Sonos products on S1 that I didn’t brick to get an upgrade credit). For those of us who take pride in our music collection -- I listen to vinyl through Sonos and have books and books of CDs that I converted to MP3 -- this kind of undoes something central in our connection to music. Like telling an art collector they need to replace their artwork with hi-resolution screens of their artwork. 

I’ve managed to salvage my ability to use Sonos (for now) by going through Plex, but it is more clunky and feels like another separation barrier between me and the music I spent time collecting and curating. My hopes that music management would get better and better with time have been dashed -- before I succumb to a music subscription service replete with algorithms that will spoon feed me what I’d like to hear next I’m going to take some time, dust off my Sony discman, put on some headphones, and feel that connection again.  On the bright side, when I’m too old to put a record on a turntable perhaps I’ll appreciate the algorithm taking my tastes and slowly reprogramming me to appreciate whatever homogenized sounds the artificial intelligence has produced and determined constitutes “good music,” or there could be an apocalypse.           

Just been on the app and at the bottom is 'Sources' with my music library accessible again, so they must have dropped an update with it reinstated...🎉

 

What device are you using?f I don’t have a Sources section…

My NAS is a WD MyCoud Mirror, Sonos app is on my Google Pixel 7 phone.

The 'Sources' section appears a few seconds after I open the Sonos app, I guess when it sees the NAS on my WiFi? I didn't do anything to get the 'Your Sources' section to appear, it just popped up 2-3 weeks after the initial app update so just assumed Sonos had fixed/updated it....   I'm not a techy expert so can't really help much beyond that...

Update as of June 15th.  I was quite frustrated with the apparent lack of progress ...   I went to my window’s PC and noticed that there was an application update.   I updated that then I noticed the NAS (I have a Synology Play) wasn’t listed… I reconnected the NAS then updated the Music Library then it showed up on my Android App as a source.

Summary of steps that worked for me:

1. Update the windows app on the  PC.
2. Reconnect the NAS
3. Update Music Library
4. After this… it appears on the app.

Overall, this is working.  I don’t love the new app UI then again that has never been a Sonos strength…  I am not  a fan on the focus on streaming services as the source for Sonos material… I have Spotify but dislike its auto selection of new music after my selection ends… I have the family plan but more for the car and my kid than when I am home where I prefer my music on the NAS. 

I work in the software industry and don’t understand the decision process where an update is approved for release that has 25%-50% of core functionality removed… especially with no communication plan… I wasn’t a big fan of obsoleting hardware as occurred between S1 and S2 but at least there was a robust communication plan with consequences outlined… this was a bolt from the blue and irreversible in any real sense.

It should be noted that I still have yet to receive an email from Sonos indicating this disruption and mentioning a timeline for restoration… I had to find that by searching online.  In the past 6 weeks though as this service has been broken; ironically I have received numerous “ads” urging me to buy new products… headphones, sound bars etc. which was never going to happen until this problem was resolved.

I need Sonos to publish an after action  review / post mortem on this software release decision and the likelihood of recurrence or to be honest, I will be evolving away from Sonos with every new speaker system I purchase going forward… I was quite far down the rabbit hole last week and was about to buy into the Bose system this weekend as a Father’s Day present to myself...Unless Sonos re-establish trust, the move to another platform is inevitable as individual speakers expire… though maybe in a longer time-frame.

Yes, looks like folder feature is removed now forever. For me it renders Sonos speakers useless. My bill to them for all the struggle over the years for the messy app updates and multiple removed features is to walk away from this brand - untrustworthy and money grabbing brand.