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Contributor I
Feb 23, 2021 4:33 PM UTC
Answered

Pandora reauthorization

Every time I use Pandora on my Sonos system, it requires me to re-authorize my account. I have deleted and reinstalled the app.Nothing seems to solve this issue. Can you please help resolve this issue?

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Airgetlam
AirgetlamAnswer
Apr 12, 2021 12:06 AM UTC

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Bruce

12 replies

Airgetlam
Apr 22, 2021 1:22 PM UTC

Have any of you followed the suggestion in my post above?

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Bruce
Lyricist I
May 3, 2021 9:48 PM UTC

Wow - I have had the same problem - called today but tech had never heard the problem before. Just started a few weeks ago! Reauthorizing the Pandora service every time I use it is a royal pain. Seems like Sonos is just forgetful. Maybe next update will patch it.

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