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Lead Maestro
Jan 21, 2021 9:11 PM UTC

Have you tried removing Pandora from your Sonos account and adding it again?

"Receive with simplicity everything that happens to you." - Rashi

11 replies

Lead Maestro
Jan 21, 2021 9:11 PM UTC

Have you tried removing Pandora from your Sonos account and adding it again?

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"Receive with simplicity everything that happens to you." - Rashi
Airgetlam
Jan 21, 2021 9:15 PM UTC

Deleted

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Bruce
Contributor I
Jan 23, 2021 11:26 PM UTC

Access denied to pandora?  I tried rebooting phone and wifi nothing helps

We’re having the same problem--also started 2 days ago. Sometimes get ‘access denied’ and sometimes works. Pandora account is fine (can listen via browser, for example).

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Airgetlam
Jan 23, 2021 11:33 PM UTC

So, if the option suggested by GuitarSuperstar above doesn’t work for you, I’d certainly try a network refresh, by unplugging all Sonos devices. While they are unplugged, reboot the router. Once the router comes back up, plug back in all Sonos devices. 

However, if neither of those two options work, and the network status page doesn’t show the service as being down, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

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Bruce
KissddsAuthor
Contributor I
Jan 25, 2021 4:47 AM UTC

Thank u guitarsuperstar.  That worked!!

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Lyricist I
Jan 28, 2021 1:26 PM UTC

Same issue occurring for me. 

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Contributor I
Jan 28, 2021 2:40 PM UTC

Removing the Pandora service and adding it back has appeared to solve the problem for us. 

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Lyricist I
Jan 28, 2021 10:40 PM UTC

Access denied to pandora?  I tried rebooting phone and wifi nothing helps

I have reauthorized my Pandora through the Sonos app and it corrected it. 

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Contributor I
Jan 30, 2021 5:07 PM UTC

Reauthorizing isn’t working for me. Pandora says it doesn’t even know my email

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Lyricist II
Feb 7, 2021 6:58 PM UTC

Same issue. Sometimes it works, sometimes I have to reauthorize the Pandora account, sometimes I have to remove and re-add the account. It’s very annoying. 

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