Pandora access denied

Hi @kavadog,

Thanks for reaching out to the Sonos community and letting us know about your concern. Let me help you with this. We received reports for the same issue and the issue gets resolved by following the same advice from @GuitarSuperstar. If you’re still experiencing the same, I would suggest refreshing all your network and Sonos devices if there'll be any improvement.

• Sequential reboot and needs to be performed in order
  • Unplug your network devices (modem, router, any wireless access points on the network) from the power and wait for 60 full seconds before you plug it back in.
  • Once the router is back online, unplug all your Sonos devices from the power.
  • Please wait 15 seconds before you plug back them back in.
  • Force close the Sonos app from your iOS or Android device.
  • When the status light on your Sonos speakers are solid white, get back on the Sonos app and check if you're connected.
  • Test playback from and observe Sonos performance.
• Sonos can be configured in either a wireless or wired setup. 
  • In a wireless setup, your Sonos products connect to your home’s WiFi network.
    • Change the wireless channel on the Sonos app
      • Settings > System > Network > Networks > SonosNet Channel > Set it to 1, 6 or 11
      • Test playback from and observe Sonos performance
  • In a wired setup, at least one of your Sonos products will stay wired to the router with an Ethernet cable to create a dedicated wireless network specifically for your Sonos system. 
    • Change the wireless channel in your router (please check your router manual for reference or you may seek assistance from your internet service provider).
      • change the wireless channel for the 2.4GHz network.
      • If "Auto" channel is enabled - disable it and set specific channel - 1, 6 or 11
      • Save the settings. Your router may restart while the settings are being saved

If it's still doesn't work, you may need to contact our phone support team to look into this. Our phone support has the tools to check what's going on in your system and to remotely access your device to address the issue. Please let me know if you have any further questions or concerns, I'll be glad to assist you.