On device music no longer available

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I’ve got a Samsung Galaxy Tab 8A - with local music stored on it - i give the Sonos app access as it requests during first selection of ‘On the Mobile Device’.

I can browse albums/artists/songs, can see cover art etc. but as when i select an album is just races through them “xxxx” is no longer available on Samsung SM-T290.

I’ve done this exact setup before on another Tab 8A - same music etc. and it works fine, so i know its not a problem with the files.

Any advice greatly appreciated as this setup has no music services, other than Sonos Radio/Tune In so are stuck with a limited selection...

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Annazel SAnswer

Retired Sonos Staff

Hi @Dean Barrett.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post here, let me help and try to figure this out.

If this only happens on this specific mobile device, there must be something with the files specifically and the metadata.

Generally, any issues with how the music is organized are going to depend on the metadata associated with the files and their storage location.

How were the files on your Android imported/downloaded?

Kindly provide the OS version of the Android device affected?

I'd like to take a look at some data from your system. Please submit a diagnostic report and reply with the confirmation number and I’ll check it out for you.

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues, please do not hesitate to reach out, we are always here to help.

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N

net_guy

Contributor I

This is typical Sonos ****. Poorly written code, poorly executed roll out - for a relatively expensive solution they are crap - wish I didn’t have so much money tied up in them so I could just dump them… but that’s probably part of their marketing strategy - it certainly is part of their lousy QA.

If anyone comes up with a solution - please let everyone else know - right now it looks like android 10 is out of the question.

*Moderator Note: Modified in accordance with the community guidelines.*

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