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SFoggy
Contributor I
January 12, 2025

Omnishambles

  • January 12, 2025
  • 14 replies
  • 261 views

I have spent £thousands on Sonos equipment in my house over the years. I was virtually an ambassador for the brand. The last year, however, has been a total disaster since the new App was released and I have finally given up.

After months of effort and re-setting I have devastatingly accepted that my surround sound speaker system can only be used by, and for, tv. It can’t be controlled at all via the Sonos App and neither will it play any music via my Spotify account via the Sonos App. My other non-tv speakers ((just under £1k worth) in separate rooms have effectively been rendered useless as I can’t play any music on them. My Roam and Move only work if I change to Bluetooth so as to bypass the Sonos App in its entirety.

Nothing short of a disgrace and a scandal. No proper communication and no prospect or timeline for full rectification. I’m amazed that major stores are still selling Sonos and I’ve told all my friends to avoid it like the plague. In due course I will sell the entire system (if anyone will actually buy it…?) and switch over to Bose or B&W.

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14 replies

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Corry P
Corry P
Sonos Staff
January 14, 2025

​@SFoggy, I think Sky HD and Sky Q behave the same way in this regard.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
SFoggyAuthor
Contributor I
January 14, 2025

Hi Corrie and jgatie.

In the spirit of appreciation and fairness I wanted to confirm that I followed your advice this evening (ie a full plug out and switch off of everything) followed by a progressive switch back on, in accordance with your defined sequence.

For the first time in months, everything works again!! 👏👏👍👍.

Yes, it’s still a little bit laggy and there are the ongoing functionality issues that are well publicised, but fundamentally you have got my whole system to work again and be able to play Spotify with ease. For your patience and good advice I am very grateful.

Kind regards, Sean

 

 

 

    jgatie
    jgatie
    January 14, 2025

    Hi Corrie and jgatie.

    In the spirit of appreciation and fairness I wanted to confirm that I followed your advice this evening (ie a full plug out and switch off of everything) followed by a progressive switch back on, in accordance with your defined sequence.

    For the first time in months, everything works again!! 👏👏👍👍.

    Yes, it’s still a little bit laggy and there are the ongoing functionality issues that are well publicised, but fundamentally you have got my whole system to work again and be able to play Spotify with ease. For your patience and good advice I am very grateful.

    Kind regards, Sean

     

     

    If that worked, to keep it from happening again, you need to reserve an IP address for each Sonos device in your router’s setup.  After that, the router will never issue that IP to anything except the reserved device.  See your router manual for instruction on how to reserve IPs.

      Corry P
      Corry P
      Sonos Staff
      January 15, 2025

      Hi ​@SFoggy 

      Glad to hear it! Thanks for updating the thread!

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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