Contributor I

Odd issue

Forum|Forum|5 years ago
February 7, 2021
11 replies
101 views

We have two systems

A pair of ones upstairs which work fine. We have a beam and two play ones downstairs. We have had started having issues with alexa and also with playing music from radio , be is tunein, my radio tuner or alexa, even from app we cannot play music, but if we start the music upstairs and add the downstairs in to play too it will play as long as the upstairs ones are playing too, when we try just to play on the ones downstairs we get cannot connect all the time with https: then it's blank.

Anyone had this issue and a way to fix it, it worked fine until last week

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GuitarSuperstar

Lead Maestro

Try unplugging the Beam and two Play:1s from power for a minute or two. You can also try rebooting your router and removing Alexa from the Beam under the Voice settings in the Sonos app and re-adding her.

"Receive with simplicity everything that happens to you." - Rashi

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nickmancAuthor

Contributor I

I have deleted then numerous times and reset them unplugged then restarted my router etc, even tried putting google on it and it's the same it's as if the beam hates me lol

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GuitarSuperstar

Lead Maestro

Have you tried removing the Sonos skill in the Alexa app and reinstalling it?

"Receive with simplicity everything that happens to you." - Rashi

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nickmancAuthor

Contributor I

Yeah removed all the apps, but it's not just on alexa, I can go on the sonos app and use sonos tuner it will paly the odd radio station but lots will just not do anything

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GuitarSuperstar

Lead Maestro

This probably won’t work, but it wouldn’t hurt to try:

Go to Settings > App Preferences and tap Reset App. Then close and reopen the app and test again.

BTW, what router are you using?

"Receive with simplicity everything that happens to you." - Rashi

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nickmancAuthor

Contributor I

We have a asus xt8 mesh system

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GuitarSuperstar

Lead Maestro

There are many users with ASUS routers that have been having connection issues lately. Read through this thread and try the suggested solutions and see if it fixes your problem:

"Receive with simplicity everything that happens to you." - Rashi

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nickmancAuthor

Contributor I

I don't have qos on my router as I said they system upstairs is fine on the same system. So don't think it can be router

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GuitarSuperstar

Lead Maestro

Here is another thread that might be helpful:

"Receive with simplicity everything that happens to you." - Rashi

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GuitarSuperstar