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Anonymous
May 11, 2021

Now on Deezer Family HiFi... no FLAC playback in Sonos S2 app

  • May 11, 2021
  • 18 replies
  • 1572 views

Hi there,

I just got my regular Deezer family plan upgraded to the new Family Hifi plan they offer. So… I have an issue within the Sonos S2 App. It seems that the songs the app pulls from Deezer service aren’t played in FLAC format but in Mp3 only.

When I play a song within Deezer app, everything plays back just fine in HiFi format. But as soon as I use the Sonos S2 app, I’m getting Mp3 audio only.

It appears (by reading the Deezer community) that multiple users are experiencing this issue as well.

My audio quality settings in Deezer are all set to Custom / HiFi for everything (including streaming) and my compression settings in the S2 app are set to uncompressed.

Help ?

Below are screenshots of the same song, both playing in the Deezer app and S2 App. 

 

 

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    18 replies

    Ken_Griffiths
    Ken_Griffiths
    May 11, 2021

    That’s odd? I just streamed the exact same track on S2 and it shows here as FLAC? 

    What speaker is “cuisine” and have you tried rebooting the speaker(s)? 


    Maybe try reauthorising your Deezer Account within the Sonos App too, or removing and reinstalling the service to see if that fixes it for you.

    Anonymous
    May 12, 2021

    Hello Ken,

    Yep. Quite odd indeed. Just to make sure, are you using an individual Deezer HiFi subscription or a Family HiFi subscription ?

    The Family HiFi plan is fairly new and it seems that it the issue I have affects the users that switched from regular Family subscription to Family HiFi.

    Individual HiFi subscriptions aren’t affected.

    Don’t worry I rebooted everything couple times, even my router and Boost. I even tried hard wiring at least one speaker (even though my Boost is hard wired). No joy.

    Cuisine stands for Kitchen in French 😎

    John B
    May 12, 2021

    If you have not already followed Ken's advice to remove the service from your Sonos system and then add it again, you should try that next.

    Anonymous
    May 12, 2021

    Tried. Failed.

      Ken_Griffiths
      Ken_Griffiths
      May 12, 2021

      Hello Ken,

      Yep. Quite odd indeed. Just to make sure, are you using an individual Deezer HiFi subscription or a Family HiFi subscription ?

      The Family HiFi plan is fairly new and it seems that it the issue I have affects the users that switched from regular Family subscription to Family HiFi.

      Individual HiFi subscriptions aren’t affected.

      Don’t worry I rebooted everything couple times, even my router and Boost. I even tried hard wiring at least one speaker (even though my Boost is hard wired). No joy.

      Cuisine stands for Kitchen in French 😎

      Yes, I’m using the Deezer individual HiFi plan not their family plan. If it’s a ‘new’ type of plan then perhaps that’s the reason. I always thought their family plan was just 6 Deezer ‘Premium’ accounts rather than HiFi accounts for £14.99 per month (U.K. price) but if you can now get 6 HiFi plans as a family account then maybe Deezer/Sonos are still to sort that out?

        mhyde
        Lyricist I
        May 15, 2021

        I’m having the same issue and spoke to Deezer on the 10th May and this was their response.

        “So, I just checked back with our developers and indeed the Sonos cannot yet pick up the Family HiFi completely. We are working on solving this issue asap.  Our team is currently working on making the Family Hifi subscription available on the Sonos the subscription is usable on all other HiFi capable devices“

         

        It’s not rocket science to test something works before you release it.

          Airgetlam
          Airgetlam
          May 15, 2021

          What percentage of Deezer customers use Sonos?

          Bruce
          Anonymous
          May 15, 2021

          What percentage of Deezer customers use Sonos?

          Enough to have Sonos and Deezer locked into a business partnership

          SomeoneTookMyUsername
          Lyricist I
          May 15, 2021

          I’m one of those customers. I have the same problem. And I upgraded to Deezer HiFi solely to use with Sonos. For portable use I have my own HiRes system but those files can’t be streamed. 
           

          will say, though, that it is sounding pretty good, so maybe it’s a display issue. I don’t know how to go back in Sonos and force an mp3 stream from Deezer to compare. 

            misanthrope
            Trending Lyricist I
            May 17, 2021

            Can someone please teach me how to see whether it’s “MP3” or “FLAC” on the Sonos S2 app please? Thanks!

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