no sound when playing wma files

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I can play anything from any streaming service. but any wma files appear to be playing on the sonos player, but i have no sound.

Thanks in advance !!!

mike

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Stanley_4Answer

Grand Maestro

Play the problem track for a few minutes then send in a diagnostic. Contact Sonos support with the diagnostic number and let them look at your internal data to see if they cn find the issue.

G

GuitarSuperstar

Lead Maestro

Make sure the WMA files have a bitrate no higher than 320kbps and a sample rate no higher than 48kHz.

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"Receive with simplicity everything that happens to you." - Rashi

M

mkelet11Author

Contributor I

thanks for your response. have played them under that rates in the past. just this week it started happening. the file i am trying to play is below both rates

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G

GuitarSuperstar

Lead Maestro

Try rebooting your phone and the device where your music library is stored. Also try updating your music library in the Sonos app.

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"Receive with simplicity everything that happens to you." - Rashi

M

mkelet11Author

Contributor I

no such luck.

tried all.

even delete drive and copied to new drive and then linked that. same issue

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Stanley_4Answer

Grand Maestro

Play the problem track for a few minutes then send in a diagnostic. Contact Sonos support with the diagnostic number and let them look at your internal data to see if they cn find the issue.

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