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Best answer by Coolie1101

Resolved by uninstalling and reinstalling the app, thanks.

7 replies

Corry P
Corry P
Sonos Staff
November 20, 2023

Hi @Coolie1101 

Welcome to the Sonos Community!

I was unable to reproduce this issue in my own testing. I recommend you remove your YouTube Music account from Sonos and re-add it, and test again:

Remove a music service account from Sonos 

Add a music service to Sonos

It may also help to reboot your speakers, router and/or phone.

If none of this fixes the issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Coolie1101Author
Contributor I
November 23, 2023

Didn't work, issue still persist. 

Airgetlam
Airgetlam
November 23, 2023

What did the technical support team when you called in?

Bruce
Coolie1101Author
Contributor I
November 24, 2023

All mentioned above which actually fixed the desktop app but not on mobile, pic attached.

 

Corry P
Corry P
Sonos Staff
November 24, 2023

Hi @Coolie1101 

According to the notes of your case, a different YouTube Music account was tested on your system and was found to work. As I am also unable to recreate your issue (see below), I can only now recommend that you contact YouTube Music regarding your account specifically.

I hope they are able to assist.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Coolie1101AuthorAnswer
    Contributor I
    November 24, 2023

    Resolved by uninstalling and reinstalling the app, thanks.

    Corry P
    Corry P
    Sonos Staff
    November 24, 2023

    Hi @Coolie1101 

    That is weird, but thank you for updating the thread!

    I’m glad to hear you found a solution.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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