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Trending Lyricist I
June 11, 2025

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  • June 11, 2025
  • 125 replies
  • 1596 views

Starting to lose my patience with this now. I’ve had numerous phone calls and chats, read up on the site forums. Is it just me or does sonos and BT not work?

 

I’ve tried disabling all security on all devices 🙄

 

Any help before I stick this lot on ebay and buy something that actually works?

 

Is it me or the product? 😔

 

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Pinned Reply By Corry P

Hi ​@schnawl 

Welcome back to the Sonos Community!

I’m sorry to hear of the issues you have had with connecting to your Sonos system on your BT Smart Hub 2.

The ”wireless mode” setting at the bottom of your router settings screenshot needs to be changed to Mode 2:

I also recommend that you turn off “Smart” channel selection for both 2.4 and 5GHz bands, if possible.

But, for the record, your router is old. Really old. You should either call BT and ask for an updated model or simply buy your own replacement (I recommend the latter, as you get what you pay for, and any BT router will be free). If you buy your own, I recommend not spending less than about £50-£60, but a mesh system will likely cost above £150 for much better coverage of your space (and with better reliability than with extenders).

Incidentally, most devices that connect to WiFi are only interested in talking to the internet - it is not fair to compare the connection of one of these with a Sonos system of multiple devices and controllers that are all trying to talk to each other as much as with the internet. The network requirements are different.

I have just deleted half of the posts on this thread without affecting the readability of the thread one iota. For the sanity of the other users involved in this thread, I will soon close it to further discourse. If you have anything further to say, I recommend that you put it all in one post, rather than in 7 or more disjointed ones.

I hope this helps.

125 replies

schnawlAuthor
Trending Lyricist I
September 17, 2025

 

schnawlAuthor
Trending Lyricist I
September 17, 2025

 

schnawlAuthor
Trending Lyricist I
September 17, 2025

And thats with both 2.5 and 5ghz on

 

schnawlAuthor
Trending Lyricist I
September 18, 2025

 

schnawlAuthor
Trending Lyricist I
September 18, 2025

Ah, spoke to soon. Again nothing on the app for 5 min

schnawlAuthor
Trending Lyricist I
September 18, 2025

I still do not understand😂 why its just the app...

schnawlAuthor
Trending Lyricist I
September 18, 2025

it wants to be on the 2.4ghz and not the 5, i think some of the speakers i got here is old tech from sonos

 

if i go on the 2.4 i lose 80% speed on 1000mb, whats the point?

 

ill remove the speakers and add them all one by one and see, i bet its the roams that do not like the 5ghz

schnawlAuthor
Trending Lyricist I
September 18, 2025

im probably the one at fault no doubt cause the roams are not designed to be on 24/7, thats what sonos will say i bet

Stanley_4
Grand Maestro
September 18, 2025

if i go on the 2.4 i lose 80% speed on 1000mb, whats the point?

Why is this an issue for you, the Sonos can only use a tiny fraction of the available speed on either band.

Doesn't matter if you have a garden hose or a fire hose if you are sipping from it with a soda straw.

schnawlAuthor
Trending Lyricist I
September 18, 2025

Ok, got you. Forgive my ignorance or lack of IT knowledge then but Im thinking turn off the 5ghz. Im getting the impression your saying to route all sonos to 2.4? im not fussed what sonos runs on as long as it runs...