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Trending Lyricist I
June 11, 2025

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  • June 11, 2025
  • 125 replies
  • 1595 views

Starting to lose my patience with this now. I’ve had numerous phone calls and chats, read up on the site forums. Is it just me or does sonos and BT not work?

 

I’ve tried disabling all security on all devices 🙄

 

Any help before I stick this lot on ebay and buy something that actually works?

 

Is it me or the product? 😔

 

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Pinned Reply By Corry P

Hi ​@schnawl 

Welcome back to the Sonos Community!

I’m sorry to hear of the issues you have had with connecting to your Sonos system on your BT Smart Hub 2.

The ”wireless mode” setting at the bottom of your router settings screenshot needs to be changed to Mode 2:

I also recommend that you turn off “Smart” channel selection for both 2.4 and 5GHz bands, if possible.

But, for the record, your router is old. Really old. You should either call BT and ask for an updated model or simply buy your own replacement (I recommend the latter, as you get what you pay for, and any BT router will be free). If you buy your own, I recommend not spending less than about £50-£60, but a mesh system will likely cost above £150 for much better coverage of your space (and with better reliability than with extenders).

Incidentally, most devices that connect to WiFi are only interested in talking to the internet - it is not fair to compare the connection of one of these with a Sonos system of multiple devices and controllers that are all trying to talk to each other as much as with the internet. The network requirements are different.

I have just deleted half of the posts on this thread without affecting the readability of the thread one iota. For the sanity of the other users involved in this thread, I will soon close it to further discourse. If you have anything further to say, I recommend that you put it all in one post, rather than in 7 or more disjointed ones.

I hope this helps.

125 replies

Local Superstar
July 2, 2025

I think you are getting confused.

5G is mobile network provided by your mobile operator, EE.

WiFi is the network provided by your ISP, BT. This can operate on 2.4GHz or 5GHz.

They are different networks.

 

Take a look at WiFi assist, if you disable this, it will try to hold on to your WiFi connection, and wont ‘roam to your mobile data 5G connection.

https://support.apple.com/en-gb/102228

schnawlAuthor
Trending Lyricist I
July 2, 2025

For reference its 1000 MB not 100. I will speak with BT. I will even try a different router.

schnawlAuthor
Trending Lyricist I
July 2, 2025

Mate, just turned wifi assist off and nothing changes. 

 

It still says EE there so I question whether you are correct or not,...

 

schnawlAuthor
Trending Lyricist I
July 2, 2025

Let me try my Samsung device and see what happens. I see what you are saying with 5G.

Local Superstar
July 2, 2025

Mate, just turned wifi assist off and nothing changes. 

 

It still says EE there so I question whether you are correct or not,...

 

Its a EE WiFi connection above, look at the icon.

You need to ensure your mobile phone(s) and Sonos are connected to *SAME* network.

schnawlAuthor
Trending Lyricist I
July 2, 2025

I will also turn this wifi assist off too and see if this helps.

Local Superstar
July 2, 2025

Starting to lose my patience with this now. 

Likewise.

 

 

schnawlAuthor
Trending Lyricist I
July 9, 2025

Starting to lose my patience with this now. 

Likewise.

 

 

Look, thanks for sorting. Not sure I like your attitude and whether it’s because you think you’re smarter than someone with less technical knowledge or not. If it is then fool you.

In a nutshell, not sure I’d buy more of these products. How was I supposed to know about WiFi assist? Why don’t sonos talk about this ?

schnawlAuthor
Trending Lyricist I
July 9, 2025

I was just frustrated with a purchase that was not doing what it said on the tin...🙄

Local Superstar
July 9, 2025

Starting to lose my patience with this now. 

Likewise.

 

 

Look, thanks for sorting. Not sure I like your attitude and whether it’s because you think you’re smarter than someone with less technical knowledge or not. If it is then fool you.

In a nutshell, not sure I’d buy more of these products. How was I supposed to know about WiFi assist? Why don’t sonos talk about this ?

I’m glad its sorted.