Skip to main content
Willyeckerslike
Avid Contributor II
December 22, 2024

No products found

  • December 22, 2024
  • 4 replies
  • 164 views

Well, I thought we were over the worst of it.  Christmas coming and I have friends round.  Sonos playing away happily- fourth track plays and bam - nothing.  No products found.  Thanks Sonos.  

 

This is so far beyond a joke, it’s shameful.

 

Edit,  No items showing on ipad, android or web.  I wondered if my TV would still play sound through the ARC.  I went and turned the tv on and yes the ARC plays.  At this same point the system reappeared in all places…..kids had been watching TV, I don’t know if them turning the TV off coincided with the music outside stopping.

 

I sent in a diagnostic **********

Moderator edit: diagnostic number recorded and removed

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4 replies

Stanley_4
Stanley_4
Grand Maestro
December 22, 2024

You have to call to get a diagnostic looked at, you should not post that number here.

If you want help sorting things out the community has folks that will help.

    WillyeckerslikeAuthor
    Avid Contributor II
    December 22, 2024

    Thanks for the reply Stanley.  I reported to remove the number.

    Unfortunately I don't know if folks can help.  Although I know they'd like too. 

    It seems since the app launch it is one thing after another.  I'm so over it.  I've rebooted everything , updated, factory reset, network reset, changed routers etc etc multiple times and yet still having problems. 

    The fact you can buy $50 speakers that work better over wifi and Bluetooth than the Sonos system which I have is indeed a sad state of affairs.

    It's so frustrating.

    kenalberto
    Lyricist I
    December 23, 2024

    I was just on the phone with them for 2 hours.  Got escalated to tier 2 support.  They had me deleting and reinstalling apps, using different devices, changing settings, etc.  I explained that the PC app works find with all of my speakers, but the iOS app isn’t working at all.  
     

    I tried two iPhones and an iPad.  Same issue- no devices found.  Finally, after 2 hours, the tier 2 guy says - “oh, yeah, looks like there’s a known issue with the iOS app.  We’ll let you know when it’s resolved.”

     

    WillyeckerslikeAuthor
    Avid Contributor II
    December 23, 2024

    Yeah, there’s a problem with the app, not good is it.  Have you running around in circles because of the app.

    Terms & ConditionsAccessibility statement