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R3mc0
Lyricist II
October 19, 2024

Hi, Just got my new sub this morning so started the app, which appearantly was updated and stated that I had no sonos products. Doing a network update works fine.. it detects all the producs (also the new sub) and adds them one-by-one.. after I've clicked “done” the app still states there are no sonos products and that I am not connected. Apart from the sub, that I cannot add to the system now, the arc and one sl's work ok. But there is no way I can get the sub to add to the setup. So now i have a $700,- sub that I cannot use because of a broken app. :(

btw, If instead of doing a network upate, I select “setup a new system”.. it cant find any products..

I was always satisfied with sonos products but this is beginning to be a real sh#tshow. I am going to try factory resetting and if that doesnt work the sub will be sended back again coz now its just standing there collecting dust.

Airgetlam
Airgetlam
October 20, 2024

What did support say, when you called in with this issue?

Bruce
R3mc0
Lyricist II
October 20, 2024

I faced the same issues which are related to the app. Resetting the app, uninstall and reinstallling had no effect. Also tried factory resetting one of my products without success. However, when I installed the app on my wife’s iphone, which did not have the previous version installed everything was working. I could connect to my existing system and add the one sl back again. After various attempts on my own iphone I am also able to connect with it now.

so perhaps a fresh install on another mobile phone does the trick. Hope this helps.

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