Contributor I

No Controls on iOS lock screen

Forum|Forum|3 years ago
March 17, 2023
22 replies
28048 views

Hi Guys,

I have the latest sonos app version (15.1.1) and the latest iOS firmware (16.3.1) and i can’t see the controls sonos app on my lock screen.

The few same issues related on the forum are outdated.

Can you help me please to resolve this issue?

Thanks in advance,

Regards.

I have 3 Play:1 and 1 Roam at home.

Moderator note: We updated this article in October 2023 with new information below.

We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.

The alternatives to controlling volume, mute, tracks that I’m aware of are:

Voice control (acknowledging OP rejects this option)
Opening up app on phone (again, acknowledging rejection)
‘hard buttons’ on the speakers themselves.
For home theatre room, TV remote controls will control volume and mute
Various third party smart home remotes
Using a different device (tablet, iPad, Mac, PC) that does not lock to control Sonos.

Here’s the release notes about the change.

https://support.sonos.com/en-us/article/release-notes-for-sonos-s2

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Show previous replies

O

only_sleeping

Enthusiast II

Lockscreen controls disappeared again yesterday evening. I tried a reset of the router this morning to see if I could replicate the settings and event that brought them back yesterday - I could not.

I also tried the “Reset app” function from within the Sonos app, which brought the controls back, I suspect temporarily though.

W

willryan42

It’s not just you, this is unfortunately a really common issue and I’ve yet to see a solid solution.

It hasn’t worked reliably for me for years. Lock Screen controls are wildly inconsistent for me, often not working at all. They’ll randomly work for a day and then I won’t see them for weeks. It’s incredibly frustrating.

I’d love to hear any tips people have of how to get them to work consistently, but so far nothing has worked for me.

(also @only_sleeping, great taste. Love four tet and skee mask)

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