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Altair
Contributor I
May 12, 2024
Answered

No connected products

  • May 12, 2024
  • 12 replies
  • 1423 views

Recently my Sonos app (Android) was upgraded to the “new, better” interface.  Now when I go to the app, it frequently shows me a page that says there are no connected products.  If I leave it long enough (anywhere from 10s of seconds to minutes), my system finally shows up.  This never used to happen - it’s only since this upgrade.  Any ideas on this?

Thanks in advance.

 

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    Best answer by Altair

    This problem seems to have been part of the botched May 7th new-app release.  As of the May 21st release, it seems to have gone back to normal.

    12 replies

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    welbob2
    welbob2
    Lyricist I
    July 4, 2024

    Hello, I have ARC, 2- One SL speakers, Sub and Move. They all went off line last week for no apparent reson. No new modem, router - Nothing! Called SONOS 800#. I had to reset all speakers. To no avail. Since then I have reset them twice and they’re still not working as a group. ARC Connects to Sony TV through HDMI but not other speakers will connect to TV. Like others say, the APP is a POS and connects when it does which is on and off. Mobile APP states “No Connection” and I can play some music.. Went to speakers on MacBook Pro and choose all Sonos speakers and that helped some. Not much!

    Anyone have ideas? I have MAC devices besides Sony TV.

    KeventLa
    Lyricist I
    July 27, 2024

    @Altair I have the same issue, but mine don’t show up at all :-(

    Never mind these timers, I just want to play my gawd damn music. 

    All I have is the ‘There are no connected products. Go to System Settings to learn more’. So I go to System Settings, I ‘Add Speaker or Component’ and go through a factory reset process on my speaker(s) to add them. That part works. Until I close down the app and go back and… ‘There are no connected products. Go to System Settings to learn more’.

    Literally, I am SO frustrated with this app release and Sonos.

    I have the same exact problem, it's been going on since June 2024. I have unplugged and plugged everything back in many times, is anybody else figured out a solution yet?

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