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Contributor I
May 7, 2024
Question

No access to Subsonic with the new app?

  • May 7, 2024
  • 26 replies
  • 2575 views

I don’t seem to be able to see my currently configured Subsonic server from the new app.

Will there be a way to connect to home libraries and media servers as normal? Plex is working at least.

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26 replies

Lyricist I
May 9, 2024

Clearly Sonos doesn't understand their customers. This is a terrible upgrade 

Lyricist II
May 10, 2024

Can someone advise if there is a work around to roll back to the previous version of the app on ios? 

Lyricist III
May 11, 2024

Can someone advise if there is a work around to roll back to the previous version of the app on ios? 

Unfortunately, there is no solution, you can’t downgrade an app on iOS.

Contributor I
May 12, 2024

Same issue here. Subsonic works on the new app for desktop windows pc but will not show on iOS or android. This is the only why I’ve been using Sonos speakers and now with the mobile app breaking this functionality my music library is now useless on this app. Please fix. 

Lyricist I
May 15, 2024

Come on Sonos...You broke something that worked really well. Roll back the App untill you have it ironed out and tested properly

 

 

Lyricist II
May 17, 2024

 I am unable to reach anyone via the Chatbot or telephone (wait > 70 minutes).

The newest iOS update broke the connection to Subsonic.  There is a HUGE community of us who use Subsonic, both in the US and abroad.  The newest desktop updated version still works, which is interesting.

Can you PLEASE have this repaired ASAP?  I invested a ton of time and effort into this Sonos system less than 1 year ago.  My family uses Subsonic for all of our music and playlists, and this really sucks.  Things are nonfunctional unless we walk into the basement and change the song on my office computer every time.

Lyricist I
May 19, 2024

Sonos has become over the years more and more strange. From being a innovative company (I was one of the first customers in my country with a Sonos ZP80) to a tec company that is far away from customers and even does not listen to customers anymore. Their own agenda seems more important than customer needs.

The new upgrade of the system simply ignored my configuration and deleted the subsonic access to my music library….no cost-free or easy to install alternative is available anymore.

I still have one system with a S1 App which I will continue to use. My second system that migrated to the new Sonos has no worth for me anymore and will need to be put in trash! 1000 eur lost….thank you Sonos!!!!!

 

Lyricist I
May 19, 2024

Same issue here: new Sonos update broke the connection to my home music server. Its also buggy as all hell connecting to the different devices, saying it cannot connect, but then does without warning. Thanks for the update Sonos! I worked around this by downloading SonoPhone. Back in business! Please please please fix this app or just give users an option to roll it back to the perfectly fine S2 controller.

Lyricist I
May 20, 2024

Sonos has made my system totally unusable, best thing it can do now is play a radio station, I’ve lost access to over 10,000 CDs I’ve personally ripped stored on a nas and accesibile via Subsonic, I can’t even seem to find a way of adding the nas to Sonos.

Thanks for making my system totally redundant Sonos, good job.

Bumper
May 20, 2024

Sonos has made my system totally unusable, best thing it can do now is play a radio station, I’ve lost access to over 10,000 CDs I’ve personally ripped stored on a nas and accesibile via Subsonic, I can’t even seem to find a way of adding the nas to Sonos.

Thanks for making my system totally redundant Sonos, good job.

As a suggestion, you could try Plex for your local music while they fix the app and possibly correct this.