New User cannot connect to exist system

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Trying to add my wife to our system. When she downloads S1 and goes to join existing system, it’s not found. She is on the same WiFi network as the system, has tried deleting and the reinstalling the app, to no avail. This shouldn’t be this difficult.

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J

John BAnswer

I see all updated.

I would not factory reset. I would contact Support. They can remote access your system and see exactly what is going on