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ArboriaSound
Trending Lyricist I
May 10, 2024

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

  • May 10, 2024
  • 289 replies
  • 13138 views

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. 
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

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    Zork
    Lyricist I
    May 31, 2024

    Did anybody read his? Especially the last part..  https://www.theregister.com/2024/05/20/sonos_app_update_borks_users/

    The arrogance.

    Wow…. I do NOT WANT THIS….

    Suddenly, everyone's home Sonos devices are available via play.sonos.com using a simple username/password combination, without any thought as to the risks of this, with some users no doubt having recycled passwords that have been subject to data breaches on other platforms. There has been no suggestion that Sonos will provide multifactor authentication for these web services yet.

      Chrismw1
      Lyricist I
      June 1, 2024

      Agree. I’ve installed 10+ Sonos systems for clients.. I’m terrified about all the support calls I’m about to get.  

        mistyoptic
        Avid Contributor III
        June 1, 2024

        After all the fuss I had set my app to “no automatic updates” to keep 16.1
         

        now it’s gone and done it anyway! Really? Annoyed doesn’t cover it 🤬🤬

        mjchosen
        Contributor I
        June 1, 2024

        I hate to be the only one to say this but no one gives a crap about these so called new features, we just want the old ones back that actually worked. We have paid thousands of $$$ for this SONOS system work, which did quite well until this half developed app rolled out. Please fix this piss pour attempt at an upgrade, any consumers are not retained customers..

          mjchosen
          Contributor I
          June 1, 2024

          I hate to be the only one to say this but no one gives a crap about these so called new features, we just want the old ones back that actually worked. We have paid thousands of $$$ for this SONOS system work, which did quite well until this half developed app rolled out. Please fix this piss pour attempt at an upgrade, any consumers are not retained customers..why now 

            Gb2020
            Lyricist I
            June 1, 2024

            Dump this app. It is horrible. Please let us revert to the previous version. 

              Gb2020
              Lyricist I
              June 1, 2024

              Best Buy should stop selling Sonos until the Sonos app gets fixed. 

                Philbr58
                Contributor I
                June 1, 2024

                The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
                PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. 
                Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

                The Android app is just as bad.

                  maven
                  Enthusiast I
                  June 2, 2024

                  The faces behind the biggest strategic product failure of the year (going for the decade). Must be nice to have on your resume. If someone gives you a fact-sheet with the state of what the new app is and you still decide to push it you really did not read the sheet to understand what you are doing

                  https://investors.sonos.com/corporate-governance/default.aspx#section=bod

                  CEO literally just ignoring users and saying we need time to get used to change: 

                  https://livioacerbo.com/sonos-ceo-patrick-spence-addresses-the-companys-divisive-app-redesign/

                    stevepow
                    Prominent Collaborator I
                    June 3, 2024

                    Did anybody read his? Especially the last part..  https://www.theregister.com/2024/05/20/sonos_app_update_borks_users/

                    wow - this! fourth or fifth article I’ve seen like this - the emperors clothes getting peeled back

                    Still shocking that they have reacted only by doubling down.  This whole great new experience they promised all a bag of worms and their answer - more worms.

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