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New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

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The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment.
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.

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Z

Zork

Lyricist I

Did anybody read his? Especially the last part.. https://www.theregister.com/2024/05/20/sonos_app_update_borks_users/

The arrogance.

Wow…. I do NOT WANT THIS….

Suddenly, everyone's home Sonos devices are available via play.sonos.com using a simple username/password combination, without any thought as to the risks of this, with some users no doubt having recycled passwords that have been subject to data breaches on other platforms. There has been no suggestion that Sonos will provide multifactor authentication for these web services yet.

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C

Chrismw1

Lyricist I

Agree. I’ve installed 10+ Sonos systems for clients.. I’m terrified about all the support calls I’m about to get.

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mistyoptic

Avid Contributor III

After all the fuss I had set my app to “no automatic updates” to keep 16.1

now it’s gone and done it anyway! Really? Annoyed doesn’t cover it 🤬🤬

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mjchosen

Contributor I

I hate to be the only one to say this but no one gives a crap about these so called new features, we just want the old ones back that actually worked. We have paid thousands of $$$ for this SONOS system work, which did quite well until this half developed app rolled out. Please fix this piss pour attempt at an upgrade, any consumers are not retained customers..

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M

mjchosen

Contributor I

I hate to be the only one to say this but no one gives a crap about these so called new features, we just want the old ones back that actually worked. We have paid thousands of $$$ for this SONOS system work, which did quite well until this half developed app rolled out. Please fix this piss pour attempt at an upgrade, any consumers are not retained customers..why now

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Gb2020

Lyricist I

Dump this app. It is horrible. Please let us revert to the previous version.

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G

Gb2020

Lyricist I

Best Buy should stop selling Sonos until the Sonos app gets fixed.

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P

Philbr58

Contributor I

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment.
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.

The Android app is just as bad.

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M

maven

Enthusiast I

The faces behind the biggest strategic product failure of the year (going for the decade). Must be nice to have on your resume. If someone gives you a fact-sheet with the state of what the new app is and you still decide to push it you really did not read the sheet to understand what you are doing

https://investors.sonos.com/corporate-governance/default.aspx#section=bod

CEO literally just ignoring users and saying we need time to get used to change:

https://livioacerbo.com/sonos-ceo-patrick-spence-addresses-the-companys-divisive-app-redesign/

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S

stevepow

Prominent Collaborator I

Did anybody read his? Especially the last part.. https://www.theregister.com/2024/05/20/sonos_app_update_borks_users/

wow - this! fourth or fifth article I’ve seen like this - the emperors clothes getting peeled back

Still shocking that they have reacted only by doubling down. This whole great new experience they promised all a bag of worms and their answer - more worms.

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