New Sonos App - use Sonophone instead

I think a lot of people are doing this. My Roam refused to play this morning, switched to SonoPhone and played the playlist right away. (Not affiliated just a user)

Been using it since the app failure.  Doesn’t solve every problem, but it has many of the missing SONOS features.

WHY do I have to pay for a product to fix problems SONOS introduced with a forced update??  I agree SonoPhone is much superior to the mess of SONOS ap

In despair at the new Sonos app, I am now using an alternative app to control my Sonos system - the app is called sonophone.  It works and is reliable. I can control my entire Sonos system again and it’s a dream.  

I was having major issues with the new Sonos app. It is unresponsive and unreliable. Volume control, pause control, room control to name a few. I did discuss this with Sonos but they seemed to be in denial. If you read the feedback on here and many other sites, I think you’ll find that you are in the minority. 

I have the new Sonos app on my iPhone.  The new layout is an improvement.  My major problems were:

that the volume control didn’t work, especially for the two speakers which I have linked together.

that the volume would reset itself randomly.

that the overall responsiveness was so slow that I didn’t know if a command had been recognised or not.

As a result, turning on the radio in the kitchen & dining room took 5 minutes instead of a second or two (and my wife was not impressed!)

When I visited the Sonos community, I realised that I was not alone so I didn’t call Sonos support.

It’s a shame because some functions, such as adding new speakers, have become much better in recent years.  SonoPhone is a cheap solution whilst Sonos sorts the app out.  
 

I agree, after months of frustration with the new Sonos app it’s a relief to now be able to control my music again. With the sonophone app. 

I would still have personally called Sonos Support, because some of the things you mention might have been quickly resolved by moving a device, say with a low SNR level to a more suitable spot, or switching the band, or channel used, to a more suitable fixed non-overlapping channel, with 20MHz channel-width. Those are things which quickly spring to mind as possibilities that might cause the issues you describe.

Or it could be an intermittent mDNS discovery issue by the controller - Sonos Staff have the tools that can sometimes help to pin-point the cause and let you quickly rectify things often with some simple step-by-step changes.

Also these things may not fix themselves, although on other occasions, a simple reboot of a product and/or router, or a router setting change (IGMP proxy etc;) might quickly resolve the issue for you.