Contributor I

New Sonos app - The worst ever

Forum|Forum|2 years ago
May 22, 2024
218 replies
19351 views

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

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Bumper

Thanks for your tips

unfortunately all those checked out and tried different settings with BT and Sonos agent helping
it all used to work rather well so remain very disappointed

If your system was working before with the old app chances are it’s just the buggy nature of the new app and that Sonos unleashed this pos app on us under the guise that everything would work as before. We can only hop they get their crap together and fix it, whenever that may be.

But if you use a third party app like SonoPhone ($3) iOS or delete the pos new app and install 16.1 on Android you can get a working system back.

B

Brickky1965

Lyricist I

Literally the worst piece of software I’ve ever used. I’ve spent many thousands on Sonos products and they’re virtually useless. Class action imminent surely.

insanely insanely bad.
fire someone

But they still do nothing!!!!

Ken_Griffiths

Literally the worst piece of software I’ve ever used. I’ve spent many thousands on Sonos products and they’re virtually useless. Class action imminent surely.

insanely insanely bad.
fire someone

But they still do nothing!!!!

Well not nothing. See this link…

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

P

philvise

Lyricist I

Years of my playlists are gone with this new app. Same issues as everything I am reading and half hour waits to talk to someone about issues. Roll back to the prior appllication or get this fixed. I was a sonos brand zealot prior but that’s changing rapidly

Ken_Griffiths

Years of my playlists are gone with this new app. Same issues as everything I am reading and half hour waits to talk to someone about issues. Roll back to the prior appllication or get this fixed. I was a sonos brand zealot prior but that’s changing rapidly

The playlists are on your Sonos players (or should be) you can likely see them in the Sonos desktop App. The new Sonos App needs an update to show them, it seems and users are waiting for Sonos to resolve the matter. Anyhow I hope the Desktop App can work for you in the meantime. 👍

Bumper

Years of my playlists are gone with this new app. Same issues as everything I am reading and half hour waits to talk to someone about issues. Roll back to the prior appllication or get this fixed. I was a sonos brand zealot prior but that’s changing rapidly

Just one of the many bugs in this pos app.
Sonos hasn’t committed to a date to fix this. Could be tomorrow, could be months or more.
If you must get your playlists there is an app on iOS called Phonos Plus ($0.99) that you can use to export to a file. But as ken says desktop app also works.

T

TwistGrip

Lyricist I

Bought $4k worth of Sonos speakers and subs for home system and downloaded the app As I’m a new user. I’m in a constant sign in loop and can’t control anything. To wait this long for a app fix is unacceptable

N

NickPo

Lyricist II

Years of my playlists are gone with this new app. Same issues as everything I am reading and half hour waits to talk to someone about issues. Roll back to the prior appllication or get this fixed. I was a sonos brand zealot prior but that’s changing rapidly

The playlists are on your Sonos players (or should be) you can likely see them in the Sonos desktop App. The new Sonos App needs an update to show them, it seems and users are waiting for Sonos to resolve the matter. Anyhow I hope the Desktop App can work for you in the meantime. 👍

Desktop app? What century is that from? Appreciate the advice but surely what we need is a technology company to understand and fix its own tech before they lose customer goodwill forever.

Ken_Griffiths

Desktop app? What century is that from? Appreciate the advice but surely what we need is a technology company to understand and fix its own tech before they lose customer goodwill forever

Yes indeed. as it’s the 21st century I had my playlists synced across all my main music services so they’re still in situ in my own case thanks to soundiz. It seems crazy not to have them backed up these days, doesn’t it? Who knows what could go wrong.🤷

N

NickPo

Lyricist II

Desktop app? What century is that from? Appreciate the advice but surely what we need is a technology company to understand and fix its own tech before they lose customer goodwill forever

Yes indeed. as it’s the 21st century I had my playlists synced across all my main music services so they’re still in situ in my own case thanks to soundiz. It seems crazy not to have them backed up these days, doesn’t it? Who knows what could go wrong.🤷

Very sensible but we should have higher expectations of a world leading tech company than that they'd release an app update that causes so many issues!

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