Contributor I

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New Sonos app - playing artist “top tracks” on Deezer

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Hi,

After searching for an artist on Deezer, one of the options available is to play their “top tracks”. On the old S2 app this worked fine. I could search for the artist, select “top tracks” and then “play” or “shuffle play”.

On the new Sonos app, I can get to the artist “top tracks” on Deezer, but then it only appears to let me play one track at a time. I can play a track, but once that track is finished it won’t move on to the next one. It just stops playing anything.

Is this user error, bug, or planned feature? Can you advise how I can play an artist’s top tracks on Deezer please?

Thank you.

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Corry PAnswer

Sonos Staff

Hi @dnc99 et al

We are aware of this situation concerning Top Tracks in Deezer (and in some other services) and are investigating. I have no further information to share at this time, but this thread will be updated once a fix is in place.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Irondrew12

Lyricist III

Having the same problem. Sonos is not providing real app support for their products. It is very difficult to justify buying anymore Sonos product until they get their app act together. My app is also laggy. Is the Sonos ship sinking? Hey Sonos are you listening. We’re trying to and we can’t!!

Cc @Corry P

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Corry PAnswer

Sonos Staff

Hi @dnc99 et al

We are aware of this situation concerning Top Tracks in Deezer (and in some other services) and are investigating. I have no further information to share at this time, but this thread will be updated once a fix is in place.

I hope this helps.

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

I

Irondrew12

Lyricist III

Hi @dnc99 et al

We are aware of this situation concerning Top Tracks in Deezer (and in some other services) and are investigating. I have no further information to share at this time, but this thread will be updated once a fix is in place.

I hope this helps.

Thank you @Corry P for at least acknowledging and responding to this. We would really really appreciate any updates you have ASAP …

Thanks 👍🏻

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JayTurn

Lyricist I

This shouldn’t be difficult to fix. Reach into the code base of the previous version of the app, pull out this feature and merge it into the new app. Make people enjoy your products again. Right now, I’m hesitant to purchase anything more from Sonos after this debacle and the time it has taken to resolve this. Get your act together.

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jonasgeirs

Trending Lyricist I

Hi @dnc99 et al

We are aware of this situation concerning Top Tracks in Deezer (and in some other services) and are investigating. I have no further information to share at this time, but this thread will be updated once a fix is in place.

I hope this helps.

Thanks, much appreciated response @Corry P - you don’t have an easy job now. Please let us know.

This issue (Tidal in my case) may look trivial to Sonos-management but to some of us rather silent but long-time Sonos users, this is comparable to having suddenly to restart your oven every two minutes during cooking, without knowing when that will be fixed.

So just as I have chosen ovens that simply work for my upcoming house renovation, I am now looking for a sound system that I can trust will not miss fundamental functionalities in future. I’m happy that I wasn't choosing that a few months ago as then I would have bought several Era 300 without thinking twice. Now I’m not so sure anymore.

My demographic probably doesn’t buy a lot of headphones but we still have money to spend on sound systems.

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I

Irondrew12

Lyricist III

Hi @dnc99 et al

We are aware of this situation concerning Top Tracks in Deezer (and in some other services) and are investigating. I have no further information to share at this time, but this thread will be updated once a fix is in place.

I hope this helps.

Thanks, much appreciated response @Corry P - you don’t have an easy job now. Please let us know.

This issue (Tidal in my case) may look trivial to Sonos-management but to some of us rather silent but long-time Sonos users, this is comparable to having suddenly to restart your oven every two minutes during cooking, without knowing when that will be fixed.

So just as I have chosen ovens that simply work for my upcoming house renovation, I am now looking for a sound system that I can trust will not miss fundamental functionalities in future. I’m happy that I wasn't choosing that a few months ago as then I would have bought several Era 300 without thinking twice. Now I’m not so sure anymore.

My demographic probably doesn’t buy a lot of headphones but we still have money to spend on sound systems.

Well put. This is genuinely such an important issue that renders the experience totally useless... It's imperative this isn't dismissed as a bunch of whining sods , but more a collective of people desperate for their expensive ovens to work again...

Thanks @Corry P we eagerly await an update.

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The Duck

Trending Lyricist I

I’m another daily Sonos Ap user who feels the same way - I use Tidal as my primary service, and this is a feature I have used often for a long time. I want to point out that, at least on Tidal, “Artist Radio” has the exact same issue as “Top Tracks”. These two features were the most used ones in our household up until the “upgrade”. I’m hopeful these essential and basic features will be reinstated soon, because the workarounds are all quite cumbersome, so I rarely take the time. I’m sure this upgrade has been a nightmare for your coders, but it is also a nightmare for your customer base. It will take quite a bit of time for many of us to regain trust in your company and platform.

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Pmaz

Lyricist III

It's one of those things that seems small if you were to explain it to some one, but in practice it's a huge part of how we play our music (Deezer for me). I literally do not use the system as much as I did anymore, as it's no longer convenient.

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Pmaz

Lyricist III

Also, anyone having issues on Deezer were the track timer doesn't appear so you can't scroll through an individual track? Only shows the volume gauge under the cover picture.

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