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rrl_edm
Enthusiast I
May 7, 2024 7:10 PM UTC

New SONOS App - Missing all but 2 Playlists?

I just installed the new Sonos app. After doing so, all but 2 of my playlists have disappeared? 
 

Specifically, if I selected Sonos Favorites, then Playlists View All, only 2 playlist are showing . . . countless are MIA.

I sure hope there are instructions for resurrecting my playlist. 

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    tedcape
    Lyricist III
    Jul 15, 2024 12:41 PM UTC

    I just installed the new Sonos app. After doing so, all but 2 of my playlists have disappeared? 
     

    Specifically, if I selected Sonos Favorites, then Playlists View All, only 2 playlist are showing . . . countless are MIA.

    I sure hope there are instructions for resurrecting my playlist. 

    I had the same issue with my Apple Music playlists. Fifty plus playlists, no titles. If the title didn’t begin with Aa or Zz … a complete pain in the ass. I went into Apple Music, offline from Sonos, hit “Edit” for each playlist, changed the playlist art to another of the choices, and the playlist titles appeared on Sonos. But I am done with Sonos. Its software is crawling with bugs. This is just the latest example. I am buying a system that doesn’t interpose its buggy, unreliable software between my iPhone and my amplifier or speakers. 

     

     

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      tedcape
      Lyricist III
      Jul 15, 2024 12:44 PM UTC

      I just installed the new Sonos app. After doing so, all but 2 of my playlists have disappeared? 
       

      Specifically, if I selected Sonos Favorites, then Playlists View All, only 2 playlist are showing . . . countless are MIA.

      I sure hope there are instructions for resurrecting my playlist. 

      I have the same problem , totally hate the new interface, lost playlists I worked on for years , wasted so much of my time looking for them, no idea what they are thinking 

      I had the same issue with my Apple Music playlists. Fifty plus playlists, no titles. If the title didn’t begin with Aa or Zz … a complete pain in the ass. I went into Apple Music, offline from Sonos, hit “Edit” for each playlist, changed the playlist art to another of the choices, and the playlist titles appeared on Sonos. But I am done with Sonos. Its software is crawling with bugs. This is just the latest example. I am buying a system that doesn’t interpose its buggy, unreliable software between my iPhone and my amplifier or speakers. 

       

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      Davidejmr
      Contributor I
      Jul 15, 2024 1:15 PM UTC

      I tried to contact Sonos client service but couldn’t speak to anyone, same for the chat, waited almost 30 minutes and no one replied.

      I really hope they will reply to this thread and solve the issue as quick as possible as it is an unacceptable app issue. 

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        dickyboycitc
        Lyricist I
        Aug 2, 2024 12:11 PM UTC

        As above, I have lost all my playlists and the capacity to create lists. These functions are essential. As suggested I have downloaded Sonophone and found all my playlists. 
         

        Sonos are unspeakably inept. If I hadn’t populated my entire house with their products I’d be going elsewhere. I certainly won’t be buying any more of their kit until they get this sorted. Idiots.

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