New SONOS App - Adding to queue

Was initially impressed with the slick UI update, but now realize UX is disastrous. Redundant user actions, counterintuitive screen direction swipes (tab is an up and down screen but you swipe left to back forward), very basic essential features (queue management) completely absent. 
 

Will be using streaming service apps to control playback / queue. No use for the Sonos app except to reconnect speakers that drop. I guess I hope they communicate when it’s been fixed?

The Sonos App update is beyond useless. We can no longer add songs to the queue?????? We are out by the pool and I have to play every song one at a time. I’d like to think I just need help with the app but it sounds like everyone else is equally frustrated. Playlists - gone. Why in God’s name would Sonos put replace their functioning app with this POS that is useless?

A completely failed app refresh. How is this not offered as an optional update, sonos s3 for instance. It cannot be that users are forced to use this garbage. A clearly unfinished product, making the entire investment into this company come into question. I feel like I never should have made the switch in the first place. Maybe it's time to sell off sonos and look elsewhere at more open systems. Such a sad progression.

I'm really disappointed with Sonos. I have been a loyal user since the first Gen products and have always recommended Sonos to friends that are looking for new sound systems. I will not be recommending Sonos any more. The new app is so bad that it is pretty much unusable. The fact that they rolled out such an inferior product shows they don't care about user experience and ease of use. This refects bad on the whole company, from the execs, designers, and developers.

So, I have found my playlist. Like many people, I cannot add to the queue. It used to so simple. When will this be fixed?

This update has placed music on my Sonos favorites I have never heard of or played. However, I cannot find a way to delete. Is the “lossless” suppose to be a feature?

this has been a disastrous update and the bugs are not being addressed.

Absolutely shocking incompetence. It’s quite beyond belief how either marketing or engineering could imagine that removing “add to queue” would be acceptable.

Thank goodness we still have an old fashioned WinPC on our home network and don’t rely on smartphones for all our family business.  To date (and fingers crossed) the WinPC Sonos app continues to allow queue control including adding, removing tracks, albums, artists from different services.

Word to Sonos.  You WERE the defatcto go-to for music lovers.  You’ve now lowered yourselves to the lowest common denominator.  Good job!

This new app is a disaster. What’s the point?

Overall an appallingly bad update. I cannot believe that a company whose products I generally love and enjoy on a daily basis has let me down so badly. Why someone would decide to release software with so much of the previous functionality missing is beyond me. SONOS surely understands that no matter how good its hardware is, it is the software and the phone app in particular that hangs it all together. If the user experience provided by that is diminished then the product as a whole suffers badly. As can be seen from the 200+ replies regarding this one of several missing, crucial pieces of functionality, this would appear to be what many users are feeling.

I’m guessing two scenarios happened here, or a combination of the two:

1. The board of directors said, ‘your team has been working on this new app far too long, and it needs to be released ASAP to get our stock value up!.’  So it was released with known issues making the results far worse.
2. The original programmers, back when the only controller was a box in a charge cradle, are long gone, or laid off.  Sonos hired new programmers with ‘fresh’ ideas, that had no idea of the Sonos history, user base, or the expected solid user experience.  I.E. living in a bubble.