NEW Roam SL won't connect

I have spent at least 5 hours trying to set up new SL.  Chat was worthless and now I have been holding for 30 minutes to talk to an expert.  This is my first Sonos and will be my last.  Will the company send out some sort of notice when this issue is fixed or do I return my gift to sender?

Sorry to hear you are all having soo much trouble, got two Roam SL’s that are Paired in Stereo and a Pair of Moves that are Paired in my Kitchen and/or Garden right now, I have no issues and I will be buying more Sonos. Not gonna lie they messed up with the new app but they have already fixed some issues and they believe by mid June all issues will be fixed. Stay the course, for those that have patience. They released the new app because of the new headphones that are being released soon, they should have just held back the new app and the headphones, as there were and are issues, I still don’t understand how I’m good and others aren’t. Wifi can be an issue, I don’t know. 

I have read that many new SL users are having same issue. I will give it another week. Thank you.

If they know the serial numbers of the SL’s that are affected why don’t they publish them so we can all stop wasting our time until the fix is in, or offer to replace these units and show some good faith and customer service.

Just got my roam. Doing the same thing. Tried signing in and out. Deleting and download the app. Factory resetting the speaker. No solution. 
Posting here hoping Sonos dev will fix this error otherwise I’ll be retuning or disputing the charge. 

I actually finally got mine to play by connecting it as an accessory. App does not recognize it yet but once it said connected to WiFi on my phone I just paired it to blue tooth.  No idea how this worked and it took about 5 hours. Absolutely ridiculous and annoying.  My first and last Sonos product.

Guess what - I FINALLY heard back from tech support in Sonos today, WEEKS after I logged my issues.  Sad or maybe relived to say I returned the Roam SL unit as I could never get it to work and the return window was closing.  

Sonos support is really hurting and worthless.  Why on earth is it okay to reply 3 weeks later?  Is Sonos headed in the direction of being extinct?   Like Blackberries?  I for one will not invest ANY more. Premium prices for products that don’t work and have no support.

I had the same issue with the brand new Roam SL not finishing setup using the new Sonos app on my iPhone. Errored out with “We’re having trouble finalizing the connection to your Sonos Roam SL”. So frustrating. Went thru the setup like 5 times.

I installed the update that was released I think today (June 5th) and the setup finally finished. Thought I was all set.

Now, I see the Roam SL but when I try to play anything thru it I get “Unable to connect. Please try again later”.

Thanks to somebody on this thread, I downloaded the Sonos app from the Sonos website on my MacBook. I then played music to the Roam SL and it worked! Now I no longer get “Unable to connect” from the app on my iPhone.

Download the Sonos App for Windows (https://support.sonos.com/en-us/downloads).

Then try to add the speakers to your network (or setup a new network) and follow the prompts.

Before this I tried to add it to my network and it would get to the end and then fault out. After using the Windows desktop app I was able to add them all and no issues.