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Ready to give up
Contributor I
Feb 18, 2022 7:21 PM UTC
Answered

New problem with Tunein, streaming station & Sonos. Need HELP!

Been listening to a streaming station KPIG (Santa Cruz) for a year, without incident. Now Sonos will not connect to it, from desktop, iPhone or iPad. Will connect to local Public Radio station. Music library works fine. Deleted station and re-added it, multiple time. No problem at the station. My business tech guy is coming next week because I am so fed up, but would love to solve this on my own, and without an added expense. Anyone??

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Ken_Griffiths
Ken_GriffithsAnswer
Feb 18, 2022 10:35 PM UTC

Ah I see Ken sees problem with S1 software - I am on S2 software on my system at home.

ha ha😀 - I see our posts crossed @Chris  - no worries. Yes, the station URL definitely works with the S2 App. So its possible there might be an issue with S1

The S1 App still lets me add the same URL, but for some strange reason it just will not play.

I think it’s perhaps a case for the OP to contact Sonos Support direct to see what they can discover from a diagnostic report.

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Chris
Chris
Lead Maestro
Feb 18, 2022 10:20 PM UTC

I went in copied your personal URL (the second one on your screen) and added as radio station (in the screen you previously showed in the desktop app.    copied the url to the first line that says streaming URL and then put description as KPIG Account as the name.

Went in to TuneIn in sonos app and went to My Radio Stations section at the top and picked KPIG Account and came up just fine.  Listening to it right now.

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    Chris
    Chris
    Lead Maestro
    Feb 18, 2022 10:21 PM UTC

     

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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Chris
    Lead Maestro
    Feb 18, 2022 10:22 PM UTC

    oh wow - they actually are Pig themed!

     

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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Chris
    Lead Maestro
    Feb 18, 2022 10:23 PM UTC

    Ah I see Ken sees problem with S1 software - I am on S2 software on my system at home.

    Translate
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Ken_Griffiths
      Ken_Griffiths
      Feb 18, 2022 10:24 PM UTC

      I went in copied your personal URL (the second one on your screen) and added as radio station (in the screen you previously showed in the desktop app.    copied the url to the first line that says streaming URL and then put description as KPIG Account as the name.

      Went in to TuneIn in sonos app and went to My Radio Stations section at the top and picked KPIG Account and came up just fine.  Listening to it right now.

      Yes me too @Chris  - but I could only get it to work using the S2 App. I could not get it to work with the S1 App. Do you have an S1 system you could perhaps try it in that App too, that’s if you were using S2 during your test here?

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      Chris
      Chris
      Lead Maestro
      Feb 18, 2022 10:29 PM UTC

      My S1 system is at my other house so I can’t check it.

       

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      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
        Ken_Griffiths
        Ken_GriffithsAnswer
        Feb 18, 2022 10:35 PM UTC

        Ah I see Ken sees problem with S1 software - I am on S2 software on my system at home.

        ha ha😀 - I see our posts crossed @Chris  - no worries. Yes, the station URL definitely works with the S2 App. So its possible there might be an issue with S1

        The S1 App still lets me add the same URL, but for some strange reason it just will not play.

        I think it’s perhaps a case for the OP to contact Sonos Support direct to see what they can discover from a diagnostic report.

        Translate
        Ready to give upAuthor
        Contributor I
        Feb 18, 2022 10:41 PM UTC

        Thanks to all who have responded. Yes, I guess I shouldn’t have included those, but then you couldn’t have done such good work! (And I hope those that did, enjoyed what music they heard. Really the greatest station.) All, please forgive my tech frailties, but I don’t see how to remove that photo with URL’s. Edit is not an option.Oly LINK TO URL and FLAG. And I'm probably not posting this correctly, but  hey, I just want Sonos to work like it was, and not learn more technology (Sorry guys).

         

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