Skip to main content
markthnyc
Contributor I
May 30, 2024

New app will not open

  • May 30, 2024
  • 8 replies
  • 564 views

Hi.  The new app does not work properly on my Android phone.   When I try to open the app, all I get is a black page, a white page or a black page with the Sonos logos with both S’s cut off.  The app will just hang in this state for hours.  I have tried restarting my phone, re-installing the app, and opening the app from the “app info” page.  Anyone else had this problem and found a solution?   Thanks.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

8 replies

SandyMeikle
Lyricist II
June 1, 2024

I'm seeing exactly the same, tried everything I can think of. Sorry Mark, not a solution, just hopefully adding traction! 

    California Patriot
    Lyricist III
    June 9, 2024

    I am having the same issue ever since the upgrade, I tried every solution 10 times, so frustrating!

    Airgetlam
    Airgetlam
    June 9, 2024

    Not sure this is the answer, but a while back, there was an issue where the ‘default’ font size on the Android OS was an issue. I’d at least try setting the font size smaller, to see if it makes a difference in this case. You can always switch back if it doesn’t. 

    Bruce
    Stirfry999
    Contributor I
    July 20, 2024

    I cannot get the app to open I click my country United kingdom but it will not let me go any further meant to accept after that but will not let me do it I am so frustrated 

    Rhonny
    Prodigy III
    July 20, 2024

    In your phone settings, set your Display Zoom to Default (if you’re on iOS) and text size to small which should help to allow you to click on Accept. The same has applied recently to an app update that needed to press Accept but some people couldn’t. It was down to display zoom and font size. Hopefully they'll fix this.

    Lemuel
    Contributor II
    July 21, 2024

    Same problem on two Motorola G7s very frustrating since my iPad has also quit functioning (too old, minimum iOs not supported). Sonos has a gift for taking something that is working fine and bricking the system. Kudos.

    Rhonny
    Prodigy III
    July 21, 2024

    So did you adjust your display zoom on the Motorolas?

    drewtho
    Contributor I
    July 21, 2024

    They broke it again - supposed to be fixed on the 22nd… we shall see
    I am using the web version

    https://play.sonos.com/

    Terms & ConditionsAccessibility statement