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Declan
Contributor I
May 17, 2024 1:41 PM UTC

New app takes 5 minutes to open

I am running an android phone and installed the new app last week. Ever since, it has been taking 5 minutes or more just to start the app. It is unusable. I have tried clearing cache and clearing all data then connecting it again, but still no difference. The old app loaded in seconds. Is anyone else finding this?

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    achowarth
    Lyricist I
    Jun 3, 2024 3:09 PM UTC

    Exact same issue here on a 2020 Moto g Stylus. Looks like it’s a Motorola-specific issue.

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    dodonny
    Lyricist I
    Jun 21, 2024 4:42 PM UTC

    Same here. The android app unusable. 3 to 5 mn to open. Then everything is working fine.

    Xiaomi 9t pro

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    HarryK
    Lyricist II
    Jul 21, 2024 4:41 PM UTC

    Same problem here: xiaomi 9tpro, 2 minutes waiting time. After that i can use my Sonos.

    Very frustrating, so much money spent. And then this. Helpdesk does the standard stuff, with no result. 

    Till now i could use the old apk (with no problem ) but Sonos shut that down a few days ago 🤬

    Bad, very bad ftom Sonos and it takes far too much time to fix the new Sonos app 

     

     

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    Baro
    Lyricist I
    Jul 30, 2024 12:50 PM UTC

    Same thing for me. Xiaomi MI9se with Sonos Beam gen2. Timed right now, 2 minutes and 25 seconds.

    I have not used the app with the new version, it makes no sense this way.

    Your products cost more on average, and in terms of audio quality/price ratio it cannot be said that it is justified, I expected that together with the design and the possibility of wireless expansion of the system I would also pay for a good service and since it does not have a physical remote control, I imagined that the app was solid, but it is not (€ 500 for a soundbar whose only connection is the smartphone app, and it does not work!). 

     

    I do not think I will ever buy your products again.

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    FGI
    Lyricist I
    Aug 7, 2024 10:23 PM UTC

    Takes me ~1min 16s :-(

    I gained a couple of seconds switching my phone and Sonos S1 on the same wifi bandwith (2.4GHz)
    Perhaps an issue related to the the OS, especially Android 11 (my case) like suggested in this post …

    What is your OS ?

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    snsjn92
    Lyricist I
    Aug 27, 2024 3:22 PM UTC

    Same problem with my `Motorola G Power 2021`.

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    Aduko
    Lyricist I
    Sep 29, 2024 8:13 PM UTC

    Same problem here with Xiaomi Mi9T Pro with Xiaomi.eu ROM (Android 11). App starts after cca 2 minutes, at least after start everything works smooth.

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    darkling
    Lyricist III
    Oct 26, 2024 2:00 PM UTC

    Same issue here, OnePlus Nord / Android 11. Been an issue for months, ever since the app overhaul.

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    HarryK
    Lyricist II
    Oct 26, 2024 2:24 PM UTC

    Several month later, several app updates later: still no improvement what so ever.

    Very bad, i never buy Sonos again. Sonos: shame on you. 

     

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      Whatever 87456
      Lyricist I
      Nov 6, 2024 9:29 AM UTC

      I had a similar issue with only one android device (I have multiple devices). After updating android to its latest version, the problem was solved. 

      Before android update: Time to open the app was 2 minutes

      After android update: Time to open the app is 5 seconds

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